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Upgrades · UAE
Dynamics 365 Upgrade Services in the UAE
Dynamics 365 upgrade services in the UAE cover two different jobs: moving from older on-premise products such as Dynamics NAV, GP or Dynamics CRM to current cloud versions, and keeping cloud tenants ready for Microsoft's twice-yearly release waves. Shyphan, an independent Dynamics 365 consultancy, plans the route, rewrites old customisations as AL extensions or Power Platform components, and tests before anything changes in production.
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Dynamics 365 Upgrade Services in the UAE: the short answer
- What it is
- A Dynamics 365 upgrade is moving an older Microsoft ERP or CRM version to a current supported version, or preparing a cloud environment for a new Microsoft release wave.
- Best suited to
- UAE companies still running Dynamics NAV, GP, AX or on-premise Dynamics CRM, and cloud customers who want release waves tested rather than simply accepted.
- Core stack
- Business Central online, AL extensions, Cloud Migration tool, Dataverse, Power Automate, Azure DevOps
- Typical timeline
- Six to ten weeks for Dynamics 365 Sales or Customer Service; ten to sixteen weeks for a single-entity Business Central rollout.
- What it costs
- Licences at Microsoft list price (Sales Professional USD 65, Business Central Essentials USD 70 per user per month). Implementation typically USD 8,000 to 25,000 for Sales or Customer Service and USD 20,000 to 60,000 for Business Central, quoted fixed in AED.
- Local specifics
- VAT continuity after upgrade; Ready for e-invoicing; Avoiding busy UAE periods.
- Delivered by
- Shyphan AI Solutions, an independent Dynamics 365 implementation and integration consultancy that also implements Zoho and Odoo, so recommendations are made by fit.
- Last reviewed
- 29 September 2026
Dynamics 365 Upgrade Services in the UAE: who it is for
UAE companies still running Dynamics NAV, GP, AX or on-premise Dynamics CRM, and cloud customers who want release waves tested rather than simply accepted. A Dynamics 365 upgrade is moving an older Microsoft ERP or CRM version to a current supported version, or preparing a cloud environment for a new Microsoft release wave.
- NAV to Business Central
- CRM on-premise to online
- Customisation rewrite
- Release wave readiness
What we use to deliver Dynamics 365 upgrade services
Only what the first phase needs is switched on; more follows in later phases.
Business Central online
Dataverse
Azure DevOpsDynamics 365 Upgrade Services in the UAE: what is included
Dynamics 365 upgrade services in the UAE cover two different jobs: moving from older on-premise products such as Dynamics NAV, GP or Dynamics CRM to current cloud versions, and keeping cloud tenants ready for Microsoft's twice-yearly release waves.
NAV to Business Central
Older NAV databases are assessed for version and customisation. Standard data moves with Microsoft's migration tools, while C/AL modifications are redesigned as AL extensions that respect events and do not touch base code.
CRM on-premise to online
On-premise Dynamics CRM 2016 or earlier moves to Dataverse-based Dynamics 365 Sales or Customer Service. We rebuild deprecated features, replace classic workflows with Power Automate and update JavaScript to current client APIs.
Customisation rewrite
Upgrades are a chance to drop customisations standard features now cover. We classify each one as retire, replace with configuration or rewrite, cutting code you must maintain in future. Each decision is recorded in a register.
Release wave readiness
For cloud tenants we update sandboxes early with each release wave, run regression tests against extensions and key processes, and report changes users will notice before production updates. Results come as a short written brief.
AppSource and localisation checks
Partner UAE localisation apps and other AppSource extensions must support the new version. We confirm compatibility with each publisher and test VAT outputs after the upgrade. Unsupported apps are flagged early with alternatives.
Upgrade runbook
A written runbook covers downtime window, steps, owners, validation checks and rollback, rehearsed at least once so the live upgrade weekend is predictable. Each step has a named owner and a time estimate, so everyone knows their role on the night.
See it in Dynamics 365
Real screens from the platforms we implement. Yours are configured to your entities, processes and KPIs.
A Business Central role centre
The home page each user gets for their role: headlines, activity cues, KPI tiles, charts and actions. The numbered callouts come from Microsoft's documentation.
- VAT continuity after upgrade
- Ready for e-invoicing
- Avoiding busy UAE periods
A Power BI dashboard
Pipeline, revenue and opportunity tiles pinned from several reports into one dashboard, the layer we put over Dynamics 365 data.
- NAV to Business Central
- CRM on-premise to online
- Customisation rewrite
What changes in the UAE
The local rules and realities we design for before go-live. Rules change, so we re-check the current position at scoping.
VAT continuity after upgrade
The UAE VAT set-up must behave identically after an upgrade. We compare VAT 201 figures for a closed period in old and new systems before sign-off.
Ready for e-invoicing
Older NAV or GP versions will struggle with UAE e-invoicing through Accredited Service Providers. Upgrading positions you for connectors that target current Business Central; check the Ministry of Finance for the latest dates.
Avoiding busy UAE periods
Upgrade weekends are scheduled away from VAT filing deadlines, year-end close and peak trading, and account for reduced Ramadan hours when key users are less available.
How we deliver Dynamics 365 upgrade services
Phases, indicative timing and what is delivered in each. Scope is fixed and priced in AED before we start.
Upgrade assessment
Inventory versions, customisations, integrations, AppSource apps and data volume, and recommend the upgrade route with risks.
Redesign
Classify customisations, design AL extensions or Power Platform replacements, and plan data migration and integration updates.
Build and migrate
Develop extensions, migrate data into a sandbox and update integrations to current APIs and authentication.
Regression testing
Users test key processes and reports; we compare VAT outputs and balances with the old system.
Live upgrade
Execute the rehearsed runbook in the agreed window, validate, and support users through the first weeks.
When Dynamics 365 upgrade services is the wrong answer
If your NAV or CRM system is heavily customised and processes have changed a lot, a fresh implementation of Business Central or Dynamics 365 may cost less than a like-for-like upgrade. And if Microsoft's standard product no longer fits, it is worth comparing Odoo or Zoho before committing.
How we handle it: We implement Zoho, Odoo and Dynamics 365 and build AI and custom software, so our written recommendation can point you to a simpler option, or to doing nothing yet.
A UAE team you can meet in person
That is our team at Zoholics Dubai 2026. We deliver Dynamics 365 projects from our Ras Al Khaimah office with remote delivery across all seven emirates, in English and Arabic, and we run workshops on site in Dubai, Abu Dhabi and Sharjah when a project needs it.
How this fits the person who owns the problem
Guides for UAE finance, sales, HR, operations, IT and business leaders that use this product. All roles
Dynamics 365 Upgrade Services in the UAE: questions we get asked
What do Dynamics 365 upgrade services in the UAE include?
Can NAV customisations move to Business Central?
How do Business Central release waves work?
Upgrade or re-implement Dynamics 365?
Will our UAE localisation app work after upgrade?
How are Dynamics 365 upgrades priced?
Why choose Shyphan?
Talk to a consultant about Dynamics 365 upgrade services
A free 30-minute call, then a written recommendation and a fixed quote in AED, including the honest option that this is not the right fit.
