Managed IT Services & Support we run it, you grow
Keep your apps, cloud and infrastructure running smoothly without having to grow an in-house operations team. Shyphan watches over, maintains and supports your systems under a clear service-level agreement and a flat monthly fee you can plan around.
Always-on, fully managed
Proactive, not reactive.
Request your free Managed IT Services consultation
Tell us what you need and a senior consultant, not a bot, replies within 24 hours with a tailored plan, timeline and transparent pricing. The first 30-minute call is free, with no obligation.
- Free 30-minute discovery call
- Transparent, flexible pricing
- Senior, vetted engineers
- Delivery across 13+ countries
Professional managed IT services
Software does not look after itself. Servers need patching, apps need updating, and a small issue that nobody is watching has a habit of turning into a weekend outage. Managed IT services hand that whole job to a team that does it every day, so the people inside your business can get on with the business instead of firefighting.
We watch your systems proactively, which means we usually catch problems before your users ever notice them. You deal with senior engineers rather than a scripted call centre, everything runs to a service-level agreement with response times you can hold us to, and you are billed a predictable monthly fee with no surprise invoices.
We cover the full picture, from application updates and fixes to cloud and DevOps, security, backups and a helpdesk for your team, plus dedicated Zoho and Odoo care for businesses on those platforms. You simply choose the support tier that matches how critical your systems are.
SLA tiers that fit your needs
Pick the support level your business requires.
Standard
Essential maintenance and business-hours support.
- Business-hours support
- Scheduled maintenance
- Monthly reporting
- Email & ticket support
Premium
Faster SLAs, monitoring and priority response.
- Extended-hours support
- Proactive monitoring
- Priority response
- Named engineer
Enterprise
24/7 coverage and the tightest SLAs.
- 24/7 monitoring & support
- <1 hr priority response
- DevOps & security
- Dedicated team
What we manage for you
End-to-end management of your applications and cloud.
Application Management
Keep your web and mobile apps healthy and current.
- Bug fixes & updates
- Feature enhancements
- Performance tuning
- Version upgrades
Cloud & DevOps
Reliable, scalable, cost-optimised infrastructure.
- AWS / Azure / GCP
- CI/CD pipelines
- Auto-scaling
- Cost optimisation
Maintenance & Updates
Proactive upkeep so nothing breaks silently.
- Patching & dependencies
- Scheduled maintenance
- Tech-debt reduction
- Documentation
Monitoring & Security
Catch and stop issues before users notice.
- 24/7 monitoring & alerts
- Backups & recovery
- Security hardening
- Incident response
Helpdesk & Support
SLA-bound help for your team and users.
- Ticketing & SLAs
- User support
- Named contacts
- Reporting
Zoho & Odoo AMC
Ongoing care for your business platforms.
- Admin & customisation
- New workflows
- Integrations
- Training
What every Managed IT Services engagement includes
Clear deliverables, agreed up front, so you always know exactly what you are getting.
Onboarding & runbooks
We document your systems first, so support is fast, safe and consistent.
Monitoring & alerts
Round-the-clock checks that flag problems early, often before you notice them.
Updates & patching
Security patches, dependency updates and routine maintenance, on a schedule.
Backups & recovery
Tested backups and a clear, rehearsed plan for getting back up quickly.
SLA helpdesk
Named contacts and agreed response times for your team and your users.
Monthly reports
Plain-English reporting on uptime, tickets, costs and improvements.
Built with a modern stack
We manage modern cloud and business platforms end-to-end.
How we take over & run it
Assess
We audit your systems, risks and current state.
Onboard & document
Access, runbooks and monitoring set up.
Monitor
24/7 monitoring and alerting goes live.
Maintain & support
Proactive upkeep and SLA-bound support.
Optimize & report
Continuous improvement with transparent reports.
Why choose Shyphan
SLA in writing
Clear response and resolution targets, guaranteed.
Proactive, not reactive
We prevent issues instead of just reacting.
Predictable cost
A flat monthly fee, no surprise bills.
Senior engineers
Real engineers manage your stack, not a call centre.
Built for businesses that can't afford downtime
SaaS & product teams
Keep your platform fast, secure and always available.
Enterprises
Offload application and cloud operations to a trusted partner.
Zoho / Odoo users
Ongoing AMC so your business platform keeps delivering.
Explore related services
Managed services, questions answered
What are managed IT services?
What does your SLA cover?
Do you offer 24/7 monitoring and support?
Can you manage apps you didn't build?
Do you provide Zoho and Odoo AMC?
How is managed services priced?
Will there be downtime when you take over our systems?
Can we keep some work in-house and outsource the rest?
Managed IT Services across the Middle East & USA
Local delivery, local context. Choose your country.
Request your free Managed IT Services consultation
Tell us what you need and a senior consultant, not a bot, replies within 24 hours with a tailored plan, timeline and transparent pricing. The first 30-minute call is free, with no obligation.
- Free 30-minute discovery call
- Transparent, flexible pricing
- Senior, vetted engineers
- Delivery across 13+ countries