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Dynamics 365 for SMEs · UAE
Dynamics 365 Business Solutions in the UAE
Dynamics 365 business solutions in the UAE help mid-sized companies already on Microsoft 365 run finance, sales, stock and service in one Microsoft ecosystem. Shyphan, an independent Dynamics 365 consultancy rather than a Microsoft reseller, scopes Business Central, Sales or Customer Service to your processes, sets up UAE VAT through a partner localisation app, and connects Outlook, Teams and Power BI.
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Dynamics 365 Business Solutions in the UAE: the short answer
- What it is
- A Dynamics 365 business solution is a scoped combination of Microsoft Dynamics 365 apps and Power Platform tools configured around one company's finance, sales and operations processes.
- Best suited to
- UAE companies with 10 to 250 users that already rely on Microsoft 365, want Outlook and Teams tied to their ERP and CRM, and prefer Microsoft's ecosystem to Zoho or Odoo.
- Core stack
- Business Central, Dynamics 365 Sales, Power Automate, Power BI, Outlook add-in, Microsoft Teams
- Typical timeline
- Six to ten weeks for Dynamics 365 Sales or Customer Service; ten to sixteen weeks for a single-entity Business Central rollout.
- What it costs
- Licences at Microsoft list price (Sales Professional USD 65, Business Central Essentials USD 70 per user per month). Implementation typically USD 8,000 to 25,000 for Sales or Customer Service and USD 20,000 to 60,000 for Business Central, quoted fixed in AED.
- Local specifics
- VAT and Corporate Tax set-up; Licences from Microsoft or a CSP; UAE data centre region.
- Delivered by
- Shyphan AI Solutions, an independent Dynamics 365 implementation and integration consultancy that also implements Zoho and Odoo, so recommendations are made by fit.
- Last reviewed
- 29 September 2026
Dynamics 365 Business Solutions in the UAE: who it is for
UAE companies with 10 to 250 users that already rely on Microsoft 365, want Outlook and Teams tied to their ERP and CRM, and prefer Microsoft's ecosystem to Zoho or Odoo. A Dynamics 365 business solution is a scoped combination of Microsoft Dynamics 365 apps and Power Platform tools configured around one company's finance, sales and operations processes.
- Business Central for finance and stock
- UAE VAT through a localisation app
- Sales and CRM in Outlook
- Teams-centred collaboration
What we use to deliver Dynamics 365 business solutions
Only what the first phase needs is switched on; more follows in later phases.
Business Central
Dynamics 365 Sales
Power Automate
Outlook add-inDynamics 365 Business Solutions in the UAE: what is included
Dynamics 365 business solutions in the UAE help mid-sized companies already on Microsoft 365 run finance, sales, stock and service in one Microsoft ecosystem.
Business Central for finance and stock
Business Central covers general ledger, receivables, payables, bank reconciliation, purchasing, inventory and basic manufacturing in one cloud system. For many UAE trading and service companies it replaces an older on-premise package and several spreadsheets in a single step.
UAE VAT through a localisation app
Microsoft ships no official UAE localisation for Business Central, so VAT 201 reporting, bilingual tax invoices and TRN handling come from a partner localisation app on AppSource. We help you choose one and test its VAT output against real transactions before go-live.
Sales and CRM in Outlook
Dynamics 365 Sales tracks leads, opportunities and quotes, and the Outlook add-in lets sales staff log emails and meetings against accounts without leaving their inbox. Won quotes can create orders in Business Central automatically.
Teams-centred collaboration
Business Central records and Sales opportunities can be shared as cards in Microsoft Teams chats, so a finance query about an invoice or a deal discussion happens in context, visible to everyone who needs it.
Power Automate for routine steps
Approvals, reminders and notifications run in Power Automate using standard connectors, without custom code. Examples include purchase approvals by amount, overdue invoice reminders and new customer onboarding checklists. Each flow is documented for your admin.
Power BI management reports
Business Central's Power BI apps and custom reports give owners cash, receivables, sales and margin views, refreshed on schedule and viewable on phones through the Power BI mobile app. Access follows each user's role.
See it in Dynamics 365
Real screens from the platforms we implement. Yours are configured to your entities, processes and KPIs.
A Business Central role centre
The home page each user gets for their role: headlines, activity cues, KPI tiles, charts and actions. The numbered callouts come from Microsoft's documentation.
- VAT and Corporate Tax set-up
- Licences from Microsoft or a CSP
- UAE data centre region
A Power BI dashboard
Pipeline, revenue and opportunity tiles pinned from several reports into one dashboard, the layer we put over Dynamics 365 data.
- Business Central for finance and stock
- UAE VAT through a localisation app
- Sales and CRM in Outlook
What changes in the UAE
The local rules and realities we design for before go-live. Rules change, so we re-check the current position at scoping.
VAT and Corporate Tax set-up
We configure 5% VAT posting groups, zero-rated and exempt categories and TRN fields, and structure accounts so Corporate Tax adjustments for EmaraTax can be pulled easily at year end.
Licences from Microsoft or a CSP
Shyphan is not a Microsoft reseller. You buy licences from Microsoft or a Cloud Solution Provider, for example Business Central Essentials at USD 70 per user per month list price, and we implement independently.
UAE data centre region
Microsoft runs data centre regions in the UAE. We confirm where your Dynamics 365 environment is provisioned and discuss residency requirements with your compliance team at the start.
How we deliver Dynamics 365 business solutions
Phases, indicative timing and what is delivered in each. Scope is fixed and priced in AED before we start.
Fit assessment
A free discovery call and short workshop to confirm Dynamics 365 is the right platform for you versus Zoho, Odoo or a simpler tool.
Solution design
Document processes, chart of accounts, VAT set-up, integrations and security roles, and choose the localisation app and any AppSource add-ons.
Configure and migrate
Configure Business Central and Sales in a sandbox, import master data and opening balances, and set up flows and reports.
Test and train
Users run end-to-end scenarios in the sandbox; we fix gaps and train each role on the screens and apps they use.
Go-live and support
Move to production, support the first VAT period and month-end close, then hand over to a support plan.
When Dynamics 365 business solutions is the wrong answer
If you do not use Microsoft 365 heavily, Dynamics 365 loses much of its advantage and costs more per user than Zoho One or Odoo. Very small companies needing only invoicing and VAT are better served by Zoho Books. We will recommend by fit on the discovery call.
How we handle it: We implement Zoho, Odoo and Dynamics 365 and build AI and custom software, so our written recommendation can point you to a simpler option, or to doing nothing yet.
A UAE team you can meet in person
That is our team at Zoholics Dubai 2026. We deliver Dynamics 365 projects from our Ras Al Khaimah office with remote delivery across all seven emirates, in English and Arabic, and we run workshops on site in Dubai, Abu Dhabi and Sharjah when a project needs it.
How this fits the person who owns the problem
Guides for UAE finance, sales, HR, operations, IT and business leaders that use this product. All roles
Related services by emirate
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Dynamics 365 Business Solutions in the UAE: questions we get asked
What do Dynamics 365 business solutions in the UAE usually include?
Does Business Central support UAE VAT?
Is Shyphan a Microsoft partner?
How much does Dynamics 365 cost for a UAE SME?
Dynamics 365 or Odoo for a UAE mid-sized company?
How long does a Business Central rollout take?
Why choose Shyphan?
Talk to a consultant about Dynamics 365 business solutions
A free 30-minute call, then a written recommendation and a fixed quote in AED, including the honest option that this is not the right fit.
