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Power Pages portals · UAE
Dynamics 365 Portal Development in the UAE
Dynamics 365 portal development in the UAE gives external users a secure website on your Dataverse data: customers raise and track cases, partners register deals, vendors submit documents, applicants apply for services. Shyphan, an independent Dynamics 365 consultancy, builds these on Power Pages, Microsoft's successor to Power Apps portals, with Arabic and English pages, proper table permissions and sign-in options.
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Dynamics 365 Portal Development in the UAE: the short answer
- What it is
- A Dynamics 365 portal is an external website built with Power Pages that lets customers, partners or the public view and submit data stored in Dataverse.
- Best suited to
- UAE organisations on Dynamics 365 Customer Service, Sales or custom Dataverse apps that want external parties to serve themselves instead of emailing and calling staff.
- Core stack
- Power Pages, Dataverse, Table permissions, Microsoft Entra External ID, Liquid templates, Power Automate
- Typical timeline
- Six to ten weeks for Dynamics 365 Sales or Customer Service; ten to sixteen weeks for a single-entity Business Central rollout.
- What it costs
- Licences at Microsoft list price (Sales Professional USD 65, Business Central Essentials USD 70 per user per month). Implementation typically USD 8,000 to 25,000 for Sales or Customer Service and USD 20,000 to 60,000 for Business Central, quoted fixed in AED.
- Local specifics
- PDPL and DIFC or ADGM rules; UAE document types; Capacity licensing.
- Delivered by
- Shyphan AI Solutions, an independent Dynamics 365 implementation and integration consultancy that also implements Zoho and Odoo, so recommendations are made by fit.
- Last reviewed
- 29 September 2026
Dynamics 365 Portal Development in the UAE: who it is for
UAE organisations on Dynamics 365 Customer Service, Sales or custom Dataverse apps that want external parties to serve themselves instead of emailing and calling staff. A Dynamics 365 portal is an external website built with Power Pages that lets customers, partners or the public view and submit data stored in Dataverse.
- Customer self-service
- Partner and dealer portal
- Vendor onboarding and documents
- Application and permit forms
What we use to deliver Dynamics 365 portal development
Only what the first phase needs is switched on; more follows in later phases.
Dataverse
Microsoft Entra External IDDynamics 365 Portal Development in the UAE: what is included
Dynamics 365 portal development in the UAE gives external users a secure website on your Dataverse data: customers raise and track cases, partners register deals, vendors submit documents, applicants apply for services.
Customer self-service
Customers log in to raise cases with attachments, see status and history, and search knowledge articles, reducing calls to your service team and giving agents complete information from the first contact.
Partner and dealer portal
Resellers and dealers register deals, view their pipeline and download marketing material, while your channel managers see registrations in Dynamics 365 Sales with approval flows. Deal conflicts are flagged for review by the channel team.
Vendor onboarding and documents
Vendors submit trade licences, TRN certificates and bank details, which pass review before activation. Expiry reminders prompt updates, keeping your supplier records compliant. Reviewers approve or return submissions with comments, all logged against the vendor record.
Application and permit forms
Multi-step forms capture applications, such as memberships, grants or service requests, with document upload and status tracking, processed internally through business process flows. Applicants receive email updates at each stage, and staff see a full history of every submission.
Table permissions and sign-in
Access is controlled by table permissions and web roles so each user sees only their own records. Sign-in can use local accounts, Microsoft Entra External ID or social providers. Permissions are tested before launch.
Arabic and English sites
Pages, forms and emails support Arabic and English with right-to-left layouts, and content editors can update text in the Power Pages design studio without developers. Mobile browsers are fully supported, so no app download is needed.
See it in Dynamics 365
Real screens from the platforms we implement. Yours are configured to your entities, processes and KPIs.
A Business Central role centre
The home page each user gets for their role: headlines, activity cues, KPI tiles, charts and actions. The numbered callouts come from Microsoft's documentation.
- PDPL and DIFC or ADGM rules
- UAE document types
- Capacity licensing
A Power BI dashboard
Pipeline, revenue and opportunity tiles pinned from several reports into one dashboard, the layer we put over Dynamics 365 data.
- Customer self-service
- Partner and dealer portal
- Vendor onboarding and documents
What changes in the UAE
The local rules and realities we design for before go-live. Rules change, so we re-check the current position at scoping.
PDPL and DIFC or ADGM rules
Portals handling personal data must follow Federal Decree-Law 45 of 2021, or DIFC and ADGM rules for entities there. We design consent capture, access rules and data minimisation accordingly.
UAE document types
Portals commonly collect trade licences, Emirates IDs and TRN certificates. Forms validate formats and track expiry dates so records stay current. Reminders go out before documents expire.
Capacity licensing
Power Pages is licensed by authenticated and anonymous users per site. Licences come from Microsoft or a CSP, and we estimate needs from expected traffic during design.
How we deliver Dynamics 365 portal development
Phases, indicative timing and what is delivered in each. Scope is fixed and priced in AED before we start.
Audience and journeys
Define portal users, their top tasks and the records they may see or change, with security requirements.
Design
Design page structure, forms, branding and sign-in options, and plan table permissions and web roles.
Build
Build pages, forms, lists and flows in Power Pages, adding custom code only where configuration falls short.
Security testing
Test access rules with sample users to confirm no one can see another user's data, and fix findings.
Launch
Go live, invite users in batches, and monitor usage and support requests during the first weeks.
When Dynamics 365 portal development is the wrong answer
Portals only pay off if external users adopt them. If you have a small number of customers who prefer phone calls, a portal may sit unused. For heavy public marketing sites, a separate CMS linked to Dataverse may be better than Power Pages.
How we handle it: We implement Zoho, Odoo and Dynamics 365 and build AI and custom software, so our written recommendation can point you to a simpler option, or to doing nothing yet.
A UAE team you can meet in person
That is our team at Zoholics Dubai 2026. We deliver Dynamics 365 projects from our Ras Al Khaimah office with remote delivery across all seven emirates, in English and Arabic, and we run workshops on site in Dubai, Abu Dhabi and Sharjah when a project needs it.
Dynamics 365 Portal Development in the UAE: questions we get asked
What can Dynamics 365 portal development in the UAE deliver?
What is the difference between Power Pages and Power Apps portals?
How secure is a Power Pages portal?
Can the portal be in Arabic?
How is Power Pages licensed?
How is portal development priced?
Why choose Shyphan?
Talk to a consultant about Dynamics 365 portal development
A free 30-minute call, then a written recommendation and a fixed quote in AED, including the honest option that this is not the right fit.
