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Customisation · UAE
Dynamics 365 Customization Company in the UAE
Shyphan is a Dynamics 365 customization company for UAE businesses that need Dynamics to match how they work: new fields and forms, business rules, views, security roles, AL extensions for Business Central and Power Platform components for Sales or Customer Service. As an independent consultancy we customise only through supported methods, never base code, so Microsoft's updates keep installing cleanly.
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Trusted by businesses across the UAE, Saudi Arabia and beyond
Dynamics 365 Customization Company in the UAE: the short answer
- What it is
- Dynamics 365 customisation is changing forms, fields, rules, views, security and logic in Dynamics 365 through supported tools such as solutions, AL extensions and Power Platform, rather than editing Microsoft's code.
- Best suited to
- UAE companies on Dynamics 365 whose users work around the standard screens, re-key data or keep side spreadsheets because the system does not reflect their process.
- Core stack
- Power Apps maker portal, Dataverse solutions, AL extensions, Business rules, JavaScript web resources, Power Automate
- Typical timeline
- Six to ten weeks for Dynamics 365 Sales or Customer Service; ten to sixteen weeks for a single-entity Business Central rollout.
- What it costs
- Licences at Microsoft list price (Sales Professional USD 65, Business Central Essentials USD 70 per user per month). Implementation typically USD 8,000 to 25,000 for Sales or Customer Service and USD 20,000 to 60,000 for Business Central, quoted fixed in AED.
- Local specifics
- TRN and Emirates ID fields; Arabic labels and RTL; PDPL-aligned access.
- Delivered by
- Shyphan AI Solutions, an independent Dynamics 365 implementation and integration consultancy that also implements Zoho and Odoo, so recommendations are made by fit.
- Last reviewed
- 29 September 2026
Dynamics 365 Customization Company in the UAE: who it is for
UAE companies on Dynamics 365 whose users work around the standard screens, re-key data or keep side spreadsheets because the system does not reflect their process. Dynamics 365 customisation is changing forms, fields, rules, views, security and logic in Dynamics 365 through supported tools such as solutions, AL extensions and Power Platform, rather than editing Microsoft's code.
- Forms and fields that fit
- Business rules and validation
- Security roles by job
- Views and dashboards
What we use to deliver Dynamics 365 customization company
Only what the first phase needs is switched on; more follows in later phases.
Power Apps maker portalDynamics 365 Customization Company in the UAE: what is included
Shyphan is a Dynamics 365 customization company for UAE businesses that need Dynamics to match how they work: new fields and forms, business rules, views, security roles, AL extensions for Business Central and Power Platform components for Sales or Customer Service.
Forms and fields that fit
We add and rearrange fields, tabs and sections on Dataverse forms and Business Central pages so each role sees what it needs first, hiding what it never uses. Small changes like this often do more for adoption than any new feature.
Business rules and validation
Business rules and field requirements enforce data quality: a UAE customer needs a TRN before a tax invoice, an opportunity needs a close date before a quote, a vendor needs bank details before payment.
Security roles by job
Standard roles are copied and adjusted so salespeople see their own accounts, managers see their team, and finance fields are restricted. Field-level security protects sensitive data such as salaries or margins.
Views and dashboards
Personal and system views, charts and dashboards are built for each team, such as overdue cases for service managers or quotes awaiting approval for sales directors, reducing time spent searching.
Extensions where configuration stops
When logic cannot be configured, we write AL extensions for Business Central or C# plug-ins and PCF controls for Dataverse, packaged in managed solutions so they deploy and upgrade cleanly.
Customisation clean-up
Many systems collect unused fields, duplicate workflows and old JavaScript. We audit, remove or consolidate them, reducing clutter and the risk of conflicts with new Microsoft features. Every removal is tested in a sandbox first.
See it in Dynamics 365
Real screens from the platforms we implement. Yours are configured to your entities, processes and KPIs.
A Business Central role centre
The home page each user gets for their role: headlines, activity cues, KPI tiles, charts and actions. The numbered callouts come from Microsoft's documentation.
- TRN and Emirates ID fields
- Arabic labels and RTL
- PDPL-aligned access
A Power BI dashboard
Pipeline, revenue and opportunity tiles pinned from several reports into one dashboard, the layer we put over Dynamics 365 data.
- Forms and fields that fit
- Business rules and validation
- Security roles by job
What changes in the UAE
The local rules and realities we design for before go-live. Rules change, so we re-check the current position at scoping.
TRN and Emirates ID fields
UAE processes need TRNs on customers and vendors, Emirates IDs for individuals and trade licence expiry dates. We add these with format validation so data is clean for VAT and e-invoicing.
Arabic labels and RTL
Dataverse and Business Central support Arabic. We translate custom field labels and choice values so Arabic-speaking users see consistent terms across standard and custom elements.
PDPL-aligned access
Under Federal Decree-Law 45 of 2021, access to personal data should be limited to need. Field-level security and role design help demonstrate that control. Access reviews can be scheduled.
How we deliver Dynamics 365 customization company
Phases, indicative timing and what is delivered in each. Scope is fixed and priced in AED before we start.
User walkthroughs
Watch users work in Dynamics 365, note workarounds and pain points, and list changes by role and priority.
Change design
Decide the supported method for each change: configuration, business rule, Power Automate, extension or plug-in.
Build in sandbox
Make changes in a development environment within a named solution or extension, tracked in source control.
User validation
Key users test changes in a sandbox with real scenarios and approve each change before release.
Deploy
Deploy managed solutions or extensions to production, update user guides and brief each team on changes.
When Dynamics 365 customization company is the wrong answer
If your team's complaint is really about training or process disagreement, customisation will not fix it. And heavy customisation of a system you barely use may cost more than moving to a platform that fits better out of the box. We will say so if we see it.
How we handle it: We implement Zoho, Odoo and Dynamics 365 and build AI and custom software, so our written recommendation can point you to a simpler option, or to doing nothing yet.
A UAE team you can meet in person
That is our team at Zoholics Dubai 2026. We deliver Dynamics 365 projects from our Ras Al Khaimah office with remote delivery across all seven emirates, in English and Arabic, and we run workshops on site in Dubai, Abu Dhabi and Sharjah when a project needs it.
Related services by emirate
Dynamics 365 Customization Company in the UAE: questions we get asked
What does a Dynamics 365 customization company in the UAE change?
Do you modify Dynamics 365 base code?
What is the difference between customisation and configuration?
Can you clean up customisations done by a previous partner?
Are customisations kept when Microsoft releases updates?
How is Dynamics 365 customisation priced?
Why choose Shyphan?
Talk to a consultant about Dynamics 365 customization company
A free 30-minute call, then a written recommendation and a fixed quote in AED, including the honest option that this is not the right fit.
