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ERPNext Support in Ireland
Once ERPNext is live, the work shifts from building to keeping things right. Our support and annual maintenance contracts give Irish businesses a named team on Irish time, a ticket queue with agreed response targets, help around VAT3 deadlines, small enhancements and planned version upgrades tested on staging, whoever originally implemented your site.
ERPNext & FrappeImplementation · migration · AMCERPNext Support in Ireland
Open-source ERP, set up for Irish VAT and your way of working, with no per-user licence fees.
ERPNext Support in Ireland: the short answer
- What it is
- Ongoing helpdesk, fixes, small changes and upgrades for live ERPNext sites under an annual maintenance contract.
- Typical timeline
- Onboarding a site into support starts with a short health check; the contract then runs from year to year.
- Irish specifics
- Support planned around VAT3 deadlines, the annual RTD, payroll exports and Revenue's coming e-invoicing changes.
- Hosting
- We support sites on Frappe Cloud, self-hosted benches and other hosting providers.
- Delivered by
- Shyphan AI Solutions, an ERPNext implementation partner and Zoho Premium Partner. Support on Irish time (GMT/IST), Monday to Friday. Call +44 7343 086577.
- Last reviewed
- 24 October 2026
Request your free quote
Tell us about your project and a senior ERPNext consultant - not a bot - replies within 24 hours with scope, timeline and a fixed quote. The first 30-minute discovery call is free, with no obligation.
- Free 30-minute discovery call
- Fixed-quote SOW - no surprises
- Irish-hours delivery
- VAT 23%, ROS & PAYE Modernisation ready
Support that knows your site, not just ERPNext
Generic support starts every ticket from zero. Ours starts with a health check: we review your configuration, custom apps, scheduled jobs, error logs and integrations, then write a short site profile. When someone in your accounts team asks why a supplier invoice will not submit, the engineer picking up the ticket already knows your workflows, your tax templates and which custom scripts run on that form.
That matters most at awkward moments. A stock valuation that looks wrong two days before a VAT3 deadline, a payroll journal import failing on the last working day of the month, or an upgrade quietly blocked by an old custom field. With a contract in place, each of these gets a known response path and an engineer who has seen your system before.
From first record to the finished report
One open-source system, so each step feeds the next without re-keying.
What our ERPNext support contracts cover
Helpdesk on Irish time
Users raise tickets by email or through a portal and get answers from engineers working on Irish time, with urgent issues such as a site outage escalated straight to a senior developer at any hour.
Bug fixing with root cause
We fix the immediate problem, find out why it happened, whether a script, a data issue or an upstream bug, and record the cause so the same fault does not come back next month.
Small enhancements included
Each contract includes an allowance of hours for minor changes, such as a new report column, an extra print format, a workflow tweak or a dashboard chart, without raising a separate project each time.
VAT period health checks
Ahead of each VAT3 deadline we check for draft invoices, missing tax templates and mismatched accounts, so your accountant gets clean figures rather than a list of surprises on the day.
Planned version upgrades
Major Frappe and ERPNext releases are tested on a staging copy with your custom apps, issues are fixed before the window opens, and production is upgraded at a quiet time with rollback ready.
Refresher training sessions
New starters and role changes are covered with short remote training sessions and written guides, so knowledge does not walk out the door when the one person who knew ERPNext moves on.
ERPNext and the Frappe apps we implement
One open-source platform, one database, no per-user licence fees.
Irish deadlines and changes we plan support around
| Topic | The Irish rule | What we set up |
|---|---|---|
| VAT3 cycle | VAT3 returns are usually due every two months on ROS, so VAT figures must be clean at regular points through the year. | Our support calendar schedules a pre-return check each VAT period, reviewing tax templates, unreconciled bank lines and draft invoices before your accountant pulls the VAT3 report. |
| Annual RTD | The Return of Trading Details is filed once a year through ROS and summarises the year's sales and purchases by VAT rate. | Near year end we confirm that every item, expense account and tax template maps to the right rate, so the RTD report totals agree with the year's VAT3 returns. |
| Payroll exports | With PAYE Modernisation, payroll software reports every pay run to Revenue in real time, so payroll inputs have to arrive complete and on time. | We monitor the Frappe HR export to your Irish payroll package and the journal import back into ERPNext, and treat any failure close to pay day as urgent. |
| Rate and format changes | Irish VAT currently uses rates of 23%, 13.5%, 9%, 4.8% and 0%, and Revenue has announced a phased move to B2B e-invoicing. | When a rate changes we add new dated templates rather than editing old ones, so past invoices stay accurate. E-invoicing work is scoped as a planned change once Revenue confirms the details. |
We configure the system and check it against your accountant’s figures; we are not tax advisers, and your accountant files the returns. Last reviewed 24 October 2026.
How support starts and runs
Health check
We review configuration, custom code, integrations, error logs, backups and version status, then share a report of risks and quick wins before the contract begins.
Site profile and handover
Findings become a site profile used by every engineer, and if another provider built the site we arrange a handover call to capture what is undocumented.
Ticket handling
Tickets are triaged by business impact, acknowledged promptly and worked by engineers who know your set-up, with clear notes on the ticket about what changed and why.
Quarterly review
Every quarter we review ticket trends, enhancement hours used, upcoming Irish deadlines and system health, and agree priorities for the next few months together with your team.
Upgrade window
Major upgrades are planned in advance, rehearsed on staging with your key users and carried out in a quiet window with a tested rollback route.
Every ERPNext page for Irish businesses
Services
Written and reviewed by Vikas Saroj, Co-Founder, COO & Growth at Shyphan AI Solutions, who owns ERPNext, Odoo and Zoho delivery for Irish clients. Reviewed against current Irish rules on 24 October 2026. Meet the team · LinkedIn
ERPNext Support in Ireland: questions answered
Do you support ERPNext sites you did not implement?
What does an AMC include?
How do you prioritise tickets?
Can you support our self-hosted server as well?
What if a fix needs a change to core ERPNext?
Can support cover Frappe HR and other Frappe apps?
Request your free quote
Tell us about your project and a senior ERPNext consultant - not a bot - replies within 24 hours with scope, timeline and a fixed quote. The first 30-minute discovery call is free, with no obligation.
- Free 30-minute discovery call
- Fixed-quote SOW - no surprises
- Irish-hours delivery
- VAT 23%, ROS & PAYE Modernisation ready