Retail & E-commerce · UK
Dynamics 365 for Retail & E-commerce in the UK
Dynamics 365 for retail and e-commerce in the UK: Business Central for inventory, purchasing and finance, Shopify and marketplace connectors, POS integration, Customer Service for orders and returns, and Sales for B2B accounts, with UK VAT and MTD configured and a fixed quote in GBP.
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Dynamics 365 for Retail & E-commerce in the UK: the short answer
- Country
- United Kingdom
- What it is
- Dynamics 365 configured for retail & e-commerce businesses in the UK: the apps, processes and integrations that sector needs, with UK VAT and MTD and local payroll and data rules built in, delivered on a fixed quote in GBP.
- Best suited to
- UK SMEs and mid-market companies already on Microsoft 365, groups needing multi-entity accounting in Business Central, and sales or service teams that want CRM inside Outlook and Teams.
- Typical timeline
- Sales or Customer Service: six to ten weeks. Business Central single entity: ten to twenty weeks. Integrations and multi-entity groups scoped individually.
- What it costs
- Licences at Microsoft list price (Sales Professional USD 65, Business Central Essentials USD 70 per user per month) billed by Microsoft or a CSP. Implementation is a fixed Shyphan quote in GBP after a free discovery call.
- Local specifics
- 20% VAT with Making Tax Digital submissions to HMRC; PAYE RTI, National Insurance and pension auto-enrolment; UK GDPR and the Data Protection Act 2018.
- Delivered by
- Shyphan AI Solutions, Dynamics 365 consultants and Zoho Premium Partner, on GMT / BST in English. Call +44 7343 086577 or email contact@shyphan.co.uk.
- Last reviewed
- 24 September 2026
What Dynamics 365 does for retail & e-commerce businesses in the UK
The apps and processes we configure most often in this sector, with the local compliance layer underneath.
Omnichannel orders
Shopify, WooCommerce, Magento and marketplace orders flow into Business Central with stock and status flowing back.
POS integration
Store sales, returns and cash-ups posted to the ledger daily.
Inventory & replenishment
Multi-location stock, variants, transfers and automatic replenishment.
Returns & service
Customer Service cases for orders, returns and refunds with SLAs.
Loyalty & marketing
Customer Insights journeys and segments tied to purchase history.
Retail reporting
Power BI on sell-through, margin by channel and stock cover.
A typical Dynamics 365 rollout for a UK retail & e-commerce business
Phases, indicative timing and what is delivered in each. Scope is fixed and priced in GBP after discovery.
| Phase | Timing | Delivered |
|---|---|---|
| 1. Discovery & channel map | Weeks 1-2 | Channels, stores, marketplaces, POS and payment providers mapped; product and variant model agreed |
| 2. Business Central core | Weeks 3-5 | Finance, HMRC MTD, items with variants, locations and replenishment rules configured |
| 3. E-commerce & POS integration | Weeks 6-9 | Shopify or WooCommerce connector, marketplace feeds and POS daily postings live in test |
| 4. Service & loyalty | Weeks 10-12 | Customer Service cases, returns workflow and loyalty or journeys configured |
| 5. Migration, UAT & go-live | Weeks 13-14 | Stock, customers and open orders loaded; store-by-store cutover with hypercare |
KPIs we configure in Power BI on day one
- Sell-through and stock cover by channel
- Gross margin by product and channel
- Order-to-ship time and fulfilment accuracy
- Return rate and refund cycle time
- Stock-outs and overstock value
- Repeat-purchase rate
What is not included by default
Custom ISV extensions, hardware and scanners, historical transaction migration beyond opening balances, and third-party subscriptions are quoted separately and listed in the proposal so there are no surprises at go-live. Licences are bought from Microsoft or a CSP at list price; Shyphan charges only for delivery and support.
Dynamics 365 in the UK: what changes locally
Dynamics 365 is global software. These are the local rules we configure before anyone logs in.
Business Central has a Microsoft-maintained UK localisation with MTD-compliant VAT returns, so the compliance layer is standard; our work is in the configuration, migration and integrations around it.
Tax
20% VAT with Making Tax Digital submissions to HMRC
Payroll
PAYE RTI, National Insurance and pension auto-enrolment
Data protection
UK GDPR and the Data Protection Act 2018
Currency
GBP base currency with multi-currency where the group needs it
Working hours
GMT / BST, support in English
Documents
Companies House filings, MTD and UK payment rails such as Open Banking and GoCardless
Why UK businesses choose Shyphan for Dynamics 365
Independent consultants who implement Dynamics 365 and also Zoho and Odoo, so the advice is not tied to one licence.
Platform-neutral advice
We implement Dynamics 365, Zoho and Odoo. If Dynamics is the wrong fit for your size or budget, we say so before you buy licences.
Fixed quote in GBP
Scope, timeline and price agreed in writing after a free discovery call. Change requests are quoted, never absorbed into surprise invoices.
Compliance built in
Local tax, e-invoicing, payroll inputs and data-protection rules are configured and tested before go-live, not patched afterwards.
Seven offices, one bench
Project leadership in your time zone and a shared engineering centre, with on-site workshops in London when the project justifies it.
Integration depth
Dataverse, Power Automate, Logic Apps and custom APIs to connect Dynamics to whatever you already run.
Support after go-live
Named consultants, SLAs and release-wave testing so the system keeps working through every Microsoft update.
Five steps from first call to go-live
Fixed scope, fortnightly demonstrations and no surprises at cutover.
Discovery & fit
A free call, then a short paid discovery if needed: processes, data, users and whether Dynamics 365, Zoho or Odoo is the right answer.
Solution design
Apps, licences, entities, security roles, integrations, localisation and a written scope with a fixed price in GBP.
Configure & build
Environments, configuration, customisations, Power Automate flows and integrations, demonstrated every two weeks.
Migrate & test
Cleansed master data and opening balances loaded, user acceptance testing on real scenarios, HMRC MTD verified end to end.
Go-live & hyper-care
Cutover, role-based training, 30 days of hyper-care and hand-over to a monthly support plan.
What Dynamics 365 costs in the UK
Microsoft list prices in USD as published for 2025; Microsoft or a Cloud Solution Provider bills licences directly and local currency pricing may differ. Implementation is a separate fixed quote from Shyphan in GBP.
| Licence | List price | What it covers |
|---|---|---|
| Dynamics 365 Sales Professional | USD 65 / user / month | Core CRM: leads, opportunities, quotes, forecasting |
| Dynamics 365 Sales Enterprise | USD 105 / user / month | Full sales automation, AI insights, Copilot |
| Dynamics 365 Customer Service Enterprise | USD 105 / user / month | Cases, SLAs, knowledge base, omnichannel add-ons |
| Business Central Essentials | USD 70 / user / month | Finance, sales, purchasing, inventory, projects |
| Business Central Premium | USD 100 / user / month | Essentials plus manufacturing and service management |
| Team Members | USD 8 / user / month | Read access and light tasks across apps |
Sales or Customer Service, 5-15 users
Implementation typically USD 8,000 to 25,000 (GBP equivalent quoted fixed): discovery, configuration, data migration, Outlook and Teams set-up, training and hyper-care over 6 to 10 weeks.
Business Central, single entity
Implementation typically USD 20,000 to 60,000: chart of accounts, HMRC MTD, migration of opening balances and masters, inventory and reporting over 10 to 20 weeks.
Multi-entity or with integrations
Scoped individually. Each additional entity, integration, localisation or custom Power App is priced as its own line so you can see what drives the total.
When we recommend Dynamics 365, and when we do not
We are a Zoho Premium Partner and an Official Odoo Partner as well as Dynamics 365 consultants, and we recommend by fit. Dynamics 365 wins when you are already standardised on Microsoft 365 and Azure, need Business Central or Finance for multi-entity accounting, or have enterprise security and Power Platform requirements. Zoho usually wins for UK SMEs on cost per user and speed to value across CRM, books, HR and helpdesk. Odoo wins when operations, inventory or manufacturing lead and open source matters. We will put that in writing after the discovery call, including the option not to proceed.
Industries we serve with Dynamics 365 in the UK
What a Dynamics 365 rollout typically looks like in each sector, so you can see your own processes in it before the first call.
Every industry configuration sits on the same compliance layer in the UK: tax, e-invoicing, payroll inputs and data-protection rules set up before go-live.
Dynamics 365 in the UK: questions we get asked
Does Dynamics 365 connect to Shopify in the UK?
Can it handle our POS?
How are returns and refunds managed?
How is HMRC MTD handled on online sales?
How long does a retail rollout take?
What does it cost in the UK?
Can Dynamics 365 handle multiple currencies and marketplaces in the UK?
How does it manage promotions and discounts?
Everything Dynamics 365 in the UK
Every page we publish for UK, grouped so you can find the one that answers your question.
Services
Implementation, CRM, ERP, Power Platform, migration and support in the UK
Industries
Sector configurations with local compliance built in
Comparisons
Honest head-to-heads with list prices and a verdict
Cities
On-site discovery, go-live and training in the UK
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South AfricaTalk to a Dynamics 365 consultant in the UK
A free 30-minute call, then a written recommendation and a fixed quote in GBP, including the honest option that Dynamics 365 is not the right fit.
