Retail & E-commerce · Lebanon
Dynamics 365 for Retail & E-commerce in Lebanon
Dynamics 365 for retail and e-commerce in Lebanon: Business Central for inventory, purchasing and finance, Shopify and marketplace connectors, POS integration, Customer Service for orders and returns, and Sales for B2B accounts, with Lebanese VAT and NSSF configured and a fixed quote in USD and LBP.
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Dynamics 365 for Retail & E-commerce in Lebanon: the short answer
- Country
- Lebanon
- What it is
- Dynamics 365 configured for retail & e-commerce businesses in Lebanon: the apps, processes and integrations that sector needs, with Lebanese VAT and NSSF and local payroll and data rules built in, delivered on a fixed quote in USD and LBP.
- Best suited to
- Lebanese SMEs and mid-market companies already on Microsoft 365, groups needing multi-entity accounting in Business Central, and sales or service teams that want CRM inside Outlook and Teams.
- Typical timeline
- Sales or Customer Service: six to ten weeks. Business Central single entity: ten to twenty weeks. Integrations and multi-entity groups scoped individually.
- What it costs
- Licences at Microsoft list price (Sales Professional USD 65, Business Central Essentials USD 70 per user per month) billed by Microsoft or a CSP. Implementation is a fixed Shyphan quote in USD and LBP after a free discovery call.
- Local specifics
- 11% VAT and corporate tax filed with the Ministry of Finance; NSSF contributions and end-of-service indemnity; Law 81 of 2018 on electronic transactions and personal data.
- Delivered by
- Shyphan AI Solutions, Dynamics 365 consultants and Zoho Premium Partner, on EET, UTC+2/+3 in Arabic, French and English. Call +961 78 744 789 or email mohammed@shyphan.com.
- Last reviewed
- 24 September 2026
What Dynamics 365 does for retail & e-commerce businesses in Lebanon
The apps and processes we configure most often in this sector, with the local compliance layer underneath.
Omnichannel orders
Shopify, WooCommerce, Magento and marketplace orders flow into Business Central with stock and status flowing back.
POS integration
Store sales, returns and cash-ups posted to the ledger daily.
Inventory & replenishment
Multi-location stock, variants, transfers and automatic replenishment.
Returns & service
Customer Service cases for orders, returns and refunds with SLAs.
Loyalty & marketing
Customer Insights journeys and segments tied to purchase history.
Retail reporting
Power BI on sell-through, margin by channel and stock cover.
A typical Dynamics 365 rollout for a Lebanese retail & e-commerce business
Phases, indicative timing and what is delivered in each. Scope is fixed and priced in USD and LBP after discovery.
| Phase | Timing | Delivered |
|---|---|---|
| 1. Discovery & channel map | Weeks 1-2 | Channels, stores, marketplaces, POS and payment providers mapped; product and variant model agreed |
| 2. Business Central core | Weeks 3-5 | Finance, Ministry of Finance VAT, items with variants, locations and replenishment rules configured |
| 3. E-commerce & POS integration | Weeks 6-9 | Shopify or WooCommerce connector, marketplace feeds and POS daily postings live in test |
| 4. Service & loyalty | Weeks 10-12 | Customer Service cases, returns workflow and loyalty or journeys configured |
| 5. Migration, UAT & go-live | Weeks 13-14 | Stock, customers and open orders loaded; store-by-store cutover with hypercare |
KPIs we configure in Power BI on day one
- Sell-through and stock cover by channel
- Gross margin by product and channel
- Order-to-ship time and fulfilment accuracy
- Return rate and refund cycle time
- Stock-outs and overstock value
- Repeat-purchase rate
What is not included by default
Custom ISV extensions, hardware and scanners, historical transaction migration beyond opening balances, and third-party subscriptions are quoted separately and listed in the proposal so there are no surprises at go-live. Licences are bought from Microsoft or a CSP at list price; Shyphan charges only for delivery and support.
Dynamics 365 in Lebanon: what changes locally
Dynamics 365 is global software. These are the local rules we configure before anyone logs in.
Business Central in Lebanon runs dual USD/LBP books and trilingual documents through partner localisation; our Beirut team delivers and supports it locally.
Tax
11% VAT and corporate tax filed with the Ministry of Finance
Payroll
NSSF contributions and end-of-service indemnity
Data protection
Law 81 of 2018 on electronic transactions and personal data
Currency
USD and LBP base currency with multi-currency where the group needs it
Working hours
EET, UTC+2/+3, support in Arabic, French and English
Documents
dual USD/LBP accounting, OMT and Whish Money payment reconciliation and trilingual documents
Why Lebanese businesses choose Shyphan for Dynamics 365
Independent consultants who implement Dynamics 365 and also Zoho and Odoo, so the advice is not tied to one licence.
Platform-neutral advice
We implement Dynamics 365, Zoho and Odoo. If Dynamics is the wrong fit for your size or budget, we say so before you buy licences.
Fixed quote in USD and LBP
Scope, timeline and price agreed in writing after a free discovery call. Change requests are quoted, never absorbed into surprise invoices.
Compliance built in
Local tax, e-invoicing, payroll inputs and data-protection rules are configured and tested before go-live, not patched afterwards.
Seven offices, one bench
Project leadership in your time zone and a shared engineering centre, with on-site workshops in Beirut when the project justifies it.
Integration depth
Dataverse, Power Automate, Logic Apps and custom APIs to connect Dynamics to whatever you already run.
Support after go-live
Named consultants, SLAs and release-wave testing so the system keeps working through every Microsoft update.
Five steps from first call to go-live
Fixed scope, fortnightly demonstrations and no surprises at cutover.
Discovery & fit
A free call, then a short paid discovery if needed: processes, data, users and whether Dynamics 365, Zoho or Odoo is the right answer.
Solution design
Apps, licences, entities, security roles, integrations, localisation and a written scope with a fixed price in USD and LBP.
Configure & build
Environments, configuration, customisations, Power Automate flows and integrations, demonstrated every two weeks.
Migrate & test
Cleansed master data and opening balances loaded, user acceptance testing on real scenarios, Ministry of Finance VAT verified end to end.
Go-live & hyper-care
Cutover, role-based training, 30 days of hyper-care and hand-over to a monthly support plan.
What Dynamics 365 costs in Lebanon
Microsoft list prices in USD as published for 2025; Microsoft or a Cloud Solution Provider bills licences directly and local currency pricing may differ. Implementation is a separate fixed quote from Shyphan in USD and LBP.
| Licence | List price | What it covers |
|---|---|---|
| Dynamics 365 Sales Professional | USD 65 / user / month | Core CRM: leads, opportunities, quotes, forecasting |
| Dynamics 365 Sales Enterprise | USD 105 / user / month | Full sales automation, AI insights, Copilot |
| Dynamics 365 Customer Service Enterprise | USD 105 / user / month | Cases, SLAs, knowledge base, omnichannel add-ons |
| Business Central Essentials | USD 70 / user / month | Finance, sales, purchasing, inventory, projects |
| Business Central Premium | USD 100 / user / month | Essentials plus manufacturing and service management |
| Team Members | USD 8 / user / month | Read access and light tasks across apps |
Sales or Customer Service, 5-15 users
Implementation typically USD 8,000 to 25,000 (USD and LBP equivalent quoted fixed): discovery, configuration, data migration, Outlook and Teams set-up, training and hyper-care over 6 to 10 weeks.
Business Central, single entity
Implementation typically USD 20,000 to 60,000: chart of accounts, Ministry of Finance VAT, migration of opening balances and masters, inventory and reporting over 10 to 20 weeks.
Multi-entity or with integrations
Scoped individually. Each additional entity, integration, localisation or custom Power App is priced as its own line so you can see what drives the total.
When we recommend Dynamics 365, and when we do not
We are a Zoho Premium Partner and an Official Odoo Partner as well as Dynamics 365 consultants, and we recommend by fit. Dynamics 365 wins when you are already standardised on Microsoft 365 and Azure, need Business Central or Finance for multi-entity accounting, or have enterprise security and Power Platform requirements. Zoho usually wins for Lebanese SMEs on cost per user and speed to value across CRM, books, HR and helpdesk. Odoo wins when operations, inventory or manufacturing lead and open source matters. We will put that in writing after the discovery call, including the option not to proceed.
Industries we serve with Dynamics 365 in Lebanon
What a Dynamics 365 rollout typically looks like in each sector, so you can see your own processes in it before the first call.
Every industry configuration sits on the same compliance layer in Lebanon: tax, e-invoicing, payroll inputs and data-protection rules set up before go-live.
Dynamics 365 in Lebanon: questions we get asked
Does Dynamics 365 connect to Shopify in Lebanon?
Can it handle our POS?
How are returns and refunds managed?
How is Ministry of Finance VAT handled on online sales?
How long does a retail rollout take?
What does it cost in Lebanon?
Can Dynamics 365 handle multiple currencies and marketplaces in Lebanon?
How does it manage promotions and discounts?
Everything Dynamics 365 in Lebanon
Every page we publish for Lebanon, grouped so you can find the one that answers your question.
Services
Implementation, CRM, ERP, Power Platform, migration and support in Lebanon
Industries
Sector configurations with local compliance built in
Comparisons
Honest head-to-heads with list prices and a verdict
Cities
On-site discovery, go-live and training in Lebanon
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South AfricaTalk to a Dynamics 365 consultant in Lebanon
A free 30-minute call, then a written recommendation and a fixed quote in USD and LBP, including the honest option that Dynamics 365 is not the right fit.
