Retail & E-commerce · UAE

Dynamics 365 for Retail & E-commerce in the UAE

Dynamics 365 for retail and e-commerce in the UAE: Business Central for inventory, purchasing and finance, Shopify and marketplace connectors, POS integration, Customer Service for orders and returns, and Sales for B2B accounts, with UAE VAT and Corporate Tax configured and a fixed quote in AED.

Get a Free Consultation WhatsApp +91 95651 53545

Dynamics 365 Sales, Service & Business Central Fixed quote in AED FTA VAT and e-invoicing configured

Typical timeline8-16 weeks

Implementation rangeUSD 20K-60K

Core appsBusiness Central · Customer Service · Customer Insights

Book a free Dynamics 365 consultation

A senior Dynamics 365 consultant replies within one working day.

Products

Microsoft products we implement and integrate

Dynamics 365 Sales

Customer Service

Business Central

Finance & Supply Chain

Field Service

Power Platform

Microsoft 365

At a glance

Dynamics 365 for Retail & E-commerce in the UAE: the short answer

Country: United Arab Emirates
What it is: Dynamics 365 configured for retail & e-commerce businesses in the UAE: the apps, processes and integrations that sector needs, with UAE VAT and Corporate Tax and local payroll and data rules built in, delivered on a fixed quote in AED.
Best suited to: UAE SMEs and mid-market companies already on Microsoft 365, groups needing multi-entity accounting in Business Central, and sales or service teams that want CRM inside Outlook and Teams.
Typical timeline: Sales or Customer Service: six to ten weeks. Business Central single entity: ten to twenty weeks. Integrations and multi-entity groups scoped individually.
What it costs: Licences at Microsoft list price (Sales Professional USD 65, Business Central Essentials USD 70 per user per month) billed by Microsoft or a CSP. Implementation is a fixed Shyphan quote in AED after a free discovery call.
Local specifics: 5% VAT under the FTA, 9% Corporate Tax and the phased UAE e-invoicing mandate; WPS salary files and GPSSA contributions for Emirati staff; the UAE Personal Data Protection Law (Federal Decree-Law 45 of 2021).
Delivered by: Shyphan AI Solutions, Dynamics 365 consultants and Zoho Premium Partner, on GST, UTC+4 in English and Arabic. Call +971 55 145 3265 or email contact@shyphan.ae.
Last reviewed: 24 September 2026

Scope

What Dynamics 365 does for retail & e-commerce businesses in the UAE

The apps and processes we configure most often in this sector, with the local compliance layer underneath.

Omnichannel orders

Shopify, WooCommerce, Magento and marketplace orders flow into Business Central with stock and status flowing back.

POS integration

Store sales, returns and cash-ups posted to the ledger daily.

Inventory & replenishment

Multi-location stock, variants, transfers and automatic replenishment.

Returns & service

Customer Service cases for orders, returns and refunds with SLAs.

Loyalty & marketing

Customer Insights journeys and segments tied to purchase history.

Retail reporting

Power BI on sell-through, margin by channel and stock cover.

Rollout plan

A typical Dynamics 365 rollout for a UAE retail & e-commerce business

Phases, indicative timing and what is delivered in each. Scope is fixed and priced in AED after discovery.

Phase	Timing	Delivered
1. Discovery & channel map	Weeks 1-2	Channels, stores, marketplaces, POS and payment providers mapped; product and variant model agreed
2. Business Central core	Weeks 3-5	Finance, FTA VAT and e-invoicing, items with variants, locations and replenishment rules configured
3. E-commerce & POS integration	Weeks 6-9	Shopify or WooCommerce connector, marketplace feeds and POS daily postings live in test
4. Service & loyalty	Weeks 10-12	Customer Service cases, returns workflow and loyalty or journeys configured
5. Migration, UAT & go-live	Weeks 13-14	Stock, customers and open orders loaded; store-by-store cutover with hypercare

KPIs we configure in Power BI on day one

Sell-through and stock cover by channel
Gross margin by product and channel
Order-to-ship time and fulfilment accuracy
Return rate and refund cycle time
Stock-outs and overstock value
Repeat-purchase rate

What is not included by default

Custom ISV extensions, hardware and scanners, historical transaction migration beyond opening balances, and third-party subscriptions are quoted separately and listed in the proposal so there are no surprises at go-live. Licences are bought from Microsoft or a CSP at list price; Shyphan charges only for delivery and support.

Local specifics

Dynamics 365 in the UAE: what changes locally

Dynamics 365 is global software. These are the local rules we configure before anyone logs in.

Dynamics 365 in the UAE

United Arab Emirates · AED · GST, UTC+4 · English and Arabic

Business Central runs in the UAE with an Arabic language pack; VAT, Corporate Tax and WPS come from partner localisation, which we configure and test before go-live.

Tax

5% VAT under the FTA, 9% Corporate Tax and the phased UAE e-invoicing mandate

Payroll

WPS salary files and GPSSA contributions for Emirati staff

Data protection

the UAE Personal Data Protection Law (Federal Decree-Law 45 of 2021)

Currency

AED base currency with multi-currency where the group needs it

Working hours

GST, UTC+4, support in English and Arabic

Documents

Arabic and English documents, dual-language invoices and free-zone versus mainland entity structures

Why Shyphan

Why UAE businesses choose Shyphan for Dynamics 365

Independent consultants who implement Dynamics 365 and also Zoho and Odoo, so the advice is not tied to one licence.

Platform-neutral advice

We implement Dynamics 365, Zoho and Odoo. If Dynamics is the wrong fit for your size or budget, we say so before you buy licences.

Fixed quote in AED

Scope, timeline and price agreed in writing after a free discovery call. Change requests are quoted, never absorbed into surprise invoices.

Compliance built in

Local tax, e-invoicing, payroll inputs and data-protection rules are configured and tested before go-live, not patched afterwards.

Seven offices, one bench

Project leadership in your time zone and a shared engineering centre, with on-site workshops in Dubai when the project justifies it.

Integration depth

Dataverse, Power Automate, Logic Apps and custom APIs to connect Dynamics to whatever you already run.

Support after go-live

Named consultants, SLAs and release-wave testing so the system keeps working through every Microsoft update.

How it works

Five steps from first call to go-live

Fixed scope, fortnightly demonstrations and no surprises at cutover.

Discovery & fit

A free call, then a short paid discovery if needed: processes, data, users and whether Dynamics 365, Zoho or Odoo is the right answer.

Solution design

Apps, licences, entities, security roles, integrations, localisation and a written scope with a fixed price in AED.

Configure & build

Environments, configuration, customisations, Power Automate flows and integrations, demonstrated every two weeks.

Migrate & test

Cleansed master data and opening balances loaded, user acceptance testing on real scenarios, FTA VAT and e-invoicing verified end to end.

Go-live & hyper-care

Cutover, role-based training, 30 days of hyper-care and hand-over to a monthly support plan.

Pricing

What Dynamics 365 costs in the UAE

Microsoft list prices in USD as published for 2025; Microsoft or a Cloud Solution Provider bills licences directly and local currency pricing may differ. Implementation is a separate fixed quote from Shyphan in AED.

Licence	List price	What it covers
Dynamics 365 Sales Professional	USD 65 / user / month	Core CRM: leads, opportunities, quotes, forecasting
Dynamics 365 Sales Enterprise	USD 105 / user / month	Full sales automation, AI insights, Copilot
Dynamics 365 Customer Service Enterprise	USD 105 / user / month	Cases, SLAs, knowledge base, omnichannel add-ons
Business Central Essentials	USD 70 / user / month	Finance, sales, purchasing, inventory, projects
Business Central Premium	USD 100 / user / month	Essentials plus manufacturing and service management
Team Members	USD 8 / user / month	Read access and light tasks across apps

Sales or Customer Service, 5-15 users

Implementation typically USD 8,000 to 25,000 (AED equivalent quoted fixed): discovery, configuration, data migration, Outlook and Teams set-up, training and hyper-care over 6 to 10 weeks.

Business Central, single entity

Implementation typically USD 20,000 to 60,000: chart of accounts, FTA VAT and e-invoicing, migration of opening balances and masters, inventory and reporting over 10 to 20 weeks.

Multi-entity or with integrations

Scoped individually. Each additional entity, integration, localisation or custom Power App is priced as its own line so you can see what drives the total.

Dynamics vs Zoho vs Odoo

When we recommend Dynamics 365, and when we do not

We are a Zoho Premium Partner and an Official Odoo Partner as well as Dynamics 365 consultants, and we recommend by fit. Dynamics 365 wins when you are already standardised on Microsoft 365 and Azure, need Business Central or Finance for multi-entity accounting, or have enterprise security and Power Platform requirements. Zoho usually wins for UAE SMEs on cost per user and speed to value across CRM, books, HR and helpdesk. Odoo wins when operations, inventory or manufacturing lead and open source matters. We will put that in writing after the discovery call, including the option not to proceed.

Zoho Premium Partner in the UAE Zoho vs Microsoft Dynamics Dynamics to Zoho migration Odoo vs Microsoft Dynamics Odoo Partner in the UAE

Industries

Industries we serve with Dynamics 365 in the UAE

What a Dynamics 365 rollout typically looks like in each sector, so you can see your own processes in it before the first call.

ManufacturingBOMs, production orders, costing and quality in Business Central; dealer and distributor pipelines in Sales.

Distribution & wholesaleMulti-warehouse inventory, pricing tiers, credit control and route sales with Field Service or mobile apps.

Professional servicesProjects, time sheets, resource planning and milestone billing with opportunity-to-project hand-off.

Construction & contractingJob costing, subcontractor management, retention and progress billing with site-based approvals.

Retail & e-commerceShopify and marketplace orders into Business Central, POS integration, loyalty and customer service cases.

LogisticsShipment tracking, consignee records, driver apps and SLA-bound customer service.

HealthcarePatient and referral pipelines, appointment scheduling, procurement and consent handling under local data law.

Financial servicesKYC-aware CRM, case management, audit trails and reporting for regulated processes.

Real estateLead-to-lease and lead-to-sale pipelines, unit inventory, payment plans and owner portals.

Oil, gas & energyAsset and work-order management, contractor compliance and procurement across sites.

EducationAdmissions CRM, fee management, facilities and alumni engagement.

HospitalityGroup and corporate sales, event pipelines, procurement and multi-property reporting.

Every industry configuration sits on the same compliance layer in the UAE: tax, e-invoicing, payroll inputs and data-protection rules set up before go-live.

FAQ

Dynamics 365 in the UAE: questions we get asked

Does Dynamics 365 connect to Shopify in the UAE?

Yes. The Business Central Shopify connector syncs products, inventory, orders and customers; WooCommerce, Magento and marketplaces connect through certified connectors or our own integrations.

Can it handle our POS?

Yes. Dynamics 365 Commerce for full retail POS, or integration with your existing POS so daily sales, returns and payments post to Business Central.

How are returns and refunds managed?

Customer Service cases with return authorisations, credit memos in Business Central and refund confirmation back to the customer channel.

How is FTA VAT and e-invoicing handled on online sales?

Tax codes by item and channel, FTA VAT and e-invoicing on invoices and receipts, and returns reported from the same ledgers.

How long does a retail rollout take?

Eight to sixteen weeks for Business Central with e-commerce integration; longer where Commerce POS across many stores is in scope.

What does it cost in the UAE?

Business Central Essentials at USD 70 per user per month plus connectors; implementation typically USD 20,000 to 60,000, quoted fixed in AED.

Can Dynamics 365 handle multiple currencies and marketplaces in the UAE?

Yes. Multi-currency sales, marketplace-specific price lists and fee accounting are standard in Business Central, and each marketplace connects as its own channel with reconciliation reports.

How does it manage promotions and discounts?

Price lists, campaign pricing and line or invoice discounts in Business Central, synced to Shopify or POS; Customer Insights handles coupon and journey logic where loyalty is in scope.

More Dynamics 365 in the UAE