Dynamics 365 consultants · Abu Dhabi

Dynamics 365 Consultant in Abu Dhabi

Dynamics 365 consultants serving Abu Dhabi: Sales and Customer Service CRM, Business Central ERP, Power Platform and integrations for businesses in Abu Dhabi and across UAE, with UAE VAT and Corporate Tax configured, on-site workshops when the project justifies it, and a fixed quote in AED.

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Dynamics 365 Sales, Service & Business Central Fixed quote in AED FTA VAT and e-invoicing configured

On-site inAbu Dhabi

Working hoursGST, UTC+4

LanguagesEnglish and Arabic

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Products

Microsoft products we implement and integrate

Dynamics 365 Sales

Customer Service

Business Central

Finance & Supply Chain

Field Service

Power Platform

Microsoft 365

At a glance

Dynamics 365 Consultant in Abu Dhabi: the short answer

Country: United Arab Emirates · on site in Abu Dhabi
What it is: Dynamics 365 consulting, implementation, integration and support for businesses in Abu Dhabi: Sales and Customer Service CRM, Business Central ERP, Field Service, Power Platform and Copilot, delivered remotely on GST, UTC+4 with on-site discovery, go-live and training in Abu Dhabi.
Best suited to: UAE SMEs and mid-market companies already on Microsoft 365, groups needing multi-entity accounting in Business Central, and sales or service teams that want CRM inside Outlook and Teams.
Typical timeline: Sales or Customer Service: six to ten weeks. Business Central single entity: ten to twenty weeks. Integrations and multi-entity groups scoped individually.
What it costs: Licences at Microsoft list price (Sales Professional USD 65, Business Central Essentials USD 70 per user per month) billed by Microsoft or a CSP. Implementation is a fixed Shyphan quote in AED after a free discovery call.
Local specifics: 5% VAT under the FTA, 9% Corporate Tax and the phased UAE e-invoicing mandate; WPS salary files and GPSSA contributions for Emirati staff; the UAE Personal Data Protection Law (Federal Decree-Law 45 of 2021).
Delivered by: Shyphan AI Solutions, Dynamics 365 consultants and Zoho Premium Partner, on GST, UTC+4 in English and Arabic. Call +971 55 145 3265 or email contact@shyphan.ae.
Last reviewed: 24 September 2026

Abu Dhabi

Dynamics 365 for Abu Dhabi businesses

Abu Dhabi combines government and semi-government entities, oil and gas and energy contractors, industrial zones such as KIZAD, financial services in ADGM, and large healthcare and education groups.

Remote by default. Workshops, configuration and demos run on GST, UTC+4 so nothing waits for travel.
On site when it counts. Discovery, go-live and training in Abu Dhabi where the project size justifies it.
Compliance built in. 5% VAT under the FTA, 9% Corporate Tax and the phased UAE e-invoicing mandate; WPS salary files and GPSSA contributions for Emirati staff; the UAE Personal Data Protection Law (Federal Decree-Law 45 of 2021).

Abu Dhabi, UAEDynamics 365 delivery facts

On-site sessionsDiscovery, go-live, training in Abu Dhabi
Working hoursGST, UTC+4
LanguagesEnglish and Arabic
Quotes inAED, fixed price
Tax layerFTA VAT and e-invoicing
Data protectionPDPL
Contact+971 55 145 3265

Coverage

Areas we serve in and around Abu Dhabi

Remote delivery covers every district; on-site sessions are scheduled in these business areas and anywhere else in UAE by arrangement.

ADGM on Al Maryah Island KIZAD Mussafah Masdar City Khalifa City Al Reem Island

Also serving Dubai, Sharjah, Ajman, Ras Al Khaimah and the rest of UAE.

Which app for what

The Dynamics 365 apps we implement in the UAE

Dynamics 365 is a family of applications, not one product. Most projects start with one or two of these and grow.

Dynamics 365 Sales

Leads, opportunities, quotes, orders, forecasting and Copilot for sellers. The usual starting point for a CRM project.

Dynamics 365 Customer Service

Cases, SLAs, entitlements, knowledge base and omnichannel add-ons for support desks and contact centres.

Business Central

ERP for SMEs and mid-market: finance, sales, purchasing, inventory, projects and manufacturing, with local tax configured.

Finance & Supply Chain

The enterprise ERP tier for multi-entity, multi-country groups with complex supply chains and manufacturing.

Field Service

Work orders, scheduling, mobile technicians, assets and IoT alerts for service organisations.

Power Platform

Power Apps, Power Automate and Power BI to extend Dynamics with custom apps, automations and reporting.

Local specifics

Dynamics 365 in the UAE: what changes locally

Dynamics 365 is global software. These are the local rules we configure before anyone logs in.

Dynamics 365 in the UAE

United Arab Emirates · AED · GST, UTC+4 · English and Arabic

Business Central runs in the UAE with an Arabic language pack; VAT, Corporate Tax and WPS come from partner localisation, which we configure and test before go-live.

Tax

5% VAT under the FTA, 9% Corporate Tax and the phased UAE e-invoicing mandate

Payroll

WPS salary files and GPSSA contributions for Emirati staff

Data protection

the UAE Personal Data Protection Law (Federal Decree-Law 45 of 2021)

Currency

AED base currency with multi-currency where the group needs it

Working hours

GST, UTC+4, support in English and Arabic

Documents

Arabic and English documents, dual-language invoices and free-zone versus mainland entity structures

Why Shyphan

Why UAE businesses choose Shyphan for Dynamics 365

Independent consultants who implement Dynamics 365 and also Zoho and Odoo, so the advice is not tied to one licence.

Platform-neutral advice

We implement Dynamics 365, Zoho and Odoo. If Dynamics is the wrong fit for your size or budget, we say so before you buy licences.

Fixed quote in AED

Scope, timeline and price agreed in writing after a free discovery call. Change requests are quoted, never absorbed into surprise invoices.

Compliance built in

Local tax, e-invoicing, payroll inputs and data-protection rules are configured and tested before go-live, not patched afterwards.

Seven offices, one bench

Project leadership in your time zone and a shared engineering centre, with on-site workshops in Dubai when the project justifies it.

Integration depth

Dataverse, Power Automate, Logic Apps and custom APIs to connect Dynamics to whatever you already run.

Support after go-live

Named consultants, SLAs and release-wave testing so the system keeps working through every Microsoft update.

How it works

Five steps from first call to go-live

Fixed scope, fortnightly demonstrations and no surprises at cutover.

Discovery & fit

A free call, then a short paid discovery if needed: processes, data, users and whether Dynamics 365, Zoho or Odoo is the right answer.

Solution design

Apps, licences, entities, security roles, integrations, localisation and a written scope with a fixed price in AED.

Configure & build

Environments, configuration, customisations, Power Automate flows and integrations, demonstrated every two weeks.

Migrate & test

Cleansed master data and opening balances loaded, user acceptance testing on real scenarios, FTA VAT and e-invoicing verified end to end.

Go-live & hyper-care

Cutover, role-based training, 30 days of hyper-care and hand-over to a monthly support plan.

Pricing

What Dynamics 365 costs in the UAE

Microsoft list prices in USD as published for 2025; Microsoft or a Cloud Solution Provider bills licences directly and local currency pricing may differ. Implementation is a separate fixed quote from Shyphan in AED.

Licence	List price	What it covers
Dynamics 365 Sales Professional	USD 65 / user / month	Core CRM: leads, opportunities, quotes, forecasting
Dynamics 365 Sales Enterprise	USD 105 / user / month	Full sales automation, AI insights, Copilot
Dynamics 365 Customer Service Enterprise	USD 105 / user / month	Cases, SLAs, knowledge base, omnichannel add-ons
Business Central Essentials	USD 70 / user / month	Finance, sales, purchasing, inventory, projects
Business Central Premium	USD 100 / user / month	Essentials plus manufacturing and service management
Team Members	USD 8 / user / month	Read access and light tasks across apps

Sales or Customer Service, 5-15 users

Implementation typically USD 8,000 to 25,000 (AED equivalent quoted fixed): discovery, configuration, data migration, Outlook and Teams set-up, training and hyper-care over 6 to 10 weeks.

Business Central, single entity

Implementation typically USD 20,000 to 60,000: chart of accounts, FTA VAT and e-invoicing, migration of opening balances and masters, inventory and reporting over 10 to 20 weeks.

Multi-entity or with integrations

Scoped individually. Each additional entity, integration, localisation or custom Power App is priced as its own line so you can see what drives the total.

Dynamics vs Zoho vs Odoo

When we recommend Dynamics 365, and when we do not

We are a Zoho Premium Partner and an Official Odoo Partner as well as Dynamics 365 consultants, and we recommend by fit. Dynamics 365 wins when you are already standardised on Microsoft 365 and Azure, need Business Central or Finance for multi-entity accounting, or have enterprise security and Power Platform requirements. Zoho usually wins for UAE SMEs on cost per user and speed to value across CRM, books, HR and helpdesk. Odoo wins when operations, inventory or manufacturing lead and open source matters. We will put that in writing after the discovery call, including the option not to proceed.

Zoho Premium Partner in the UAE Zoho vs Microsoft Dynamics Dynamics to Zoho migration Odoo vs Microsoft Dynamics Odoo Partner in the UAE

Industries

Industries we serve with Dynamics 365 in the UAE

What a Dynamics 365 rollout typically looks like in each sector, so you can see your own processes in it before the first call.

ManufacturingBOMs, production orders, costing and quality in Business Central; dealer and distributor pipelines in Sales.

Distribution & wholesaleMulti-warehouse inventory, pricing tiers, credit control and route sales with Field Service or mobile apps.

Professional servicesProjects, time sheets, resource planning and milestone billing with opportunity-to-project hand-off.

Construction & contractingJob costing, subcontractor management, retention and progress billing with site-based approvals.

Retail & e-commerceShopify and marketplace orders into Business Central, POS integration, loyalty and customer service cases.

LogisticsShipment tracking, consignee records, driver apps and SLA-bound customer service.

HealthcarePatient and referral pipelines, appointment scheduling, procurement and consent handling under local data law.

Financial servicesKYC-aware CRM, case management, audit trails and reporting for regulated processes.

Real estateLead-to-lease and lead-to-sale pipelines, unit inventory, payment plans and owner portals.

Oil, gas & energyAsset and work-order management, contractor compliance and procurement across sites.

EducationAdmissions CRM, fee management, facilities and alumni engagement.

HospitalityGroup and corporate sales, event pipelines, procurement and multi-property reporting.

Every industry configuration sits on the same compliance layer in the UAE: tax, e-invoicing, payroll inputs and data-protection rules set up before go-live.

FAQ

Dynamics 365 in the UAE: questions we get asked

Do you have Dynamics 365 consultants in Abu Dhabi?

We serve Abu Dhabi with consultants working on GST, UTC+4 in English and Arabic, delivering remotely as standard and on site in Abu Dhabi for discovery workshops, go-live and training when the project size justifies it.

What kinds of Abu Dhabi businesses do you work with?

Abu Dhabi combines government and semi-government entities, oil and gas and energy contractors, industrial zones such as KIZAD, financial services in ADGM, and large healthcare and education groups. Those are the profiles we most often configure Dynamics 365 for, though it suits any Abu Dhabi business that has outgrown spreadsheets and disconnected tools.

Which Dynamics 365 apps do you implement in Abu Dhabi?

Sales, Customer Service, Business Central, Field Service, Finance and Supply Chain for larger groups, and the Power Platform, plus Copilot rollouts.

How do you handle FTA VAT and e-invoicing for Abu Dhabi companies?

Business Central runs in the UAE with an Arabic language pack; VAT, Corporate Tax and WPS come from partner localisation, which we configure and test before go-live.

How quickly can a Abu Dhabi business be live on Dynamics 365?

Six to ten weeks for a Sales or Customer Service rollout, ten to twenty for Business Central, with fortnightly demonstrations and a fixed price in AED.

Can we meet in person in Abu Dhabi?

Yes. Discovery workshops, go-live support and training are run on site in Abu Dhabi where the scale justifies it; day-to-day delivery is remote for speed and cost.

What does Dynamics 365 cost for a Abu Dhabi business?

Licences at Microsoft list price from USD 65 per user per month; implementation fixed-quoted in AED, typically USD 8,000 to 25,000 for CRM and USD 20,000 to 60,000 for Business Central.

Do you also implement Zoho or Odoo in Abu Dhabi?

Yes. We are a Zoho Premium Partner and Official Odoo Partner and recommend by fit, including the option not to buy Dynamics.

More Dynamics 365 in the UAE