Logistics & Distribution · India
Dynamics 365 for Logistics & Distribution in India
Dynamics 365 for logistics and distribution in India: multi-warehouse inventory, purchasing and landed cost in Business Central, shipment and consignee records, driver apps through Field Service or Power Apps, and SLA-bound Customer Service, with GST and e-invoicing configured and a fixed quote in INR.
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Dynamics 365 for Logistics & Distribution in India: the short answer
- Country
- India
- What it is
- Dynamics 365 configured for logistics & distribution businesses in India: the apps, processes and integrations that sector needs, with GST and e-invoicing and local payroll and data rules built in, delivered on a fixed quote in INR.
- Best suited to
- Indian SMEs and mid-market companies already on Microsoft 365, groups needing multi-entity accounting in Business Central, and sales or service teams that want CRM inside Outlook and Teams.
- Typical timeline
- Sales or Customer Service: six to ten weeks. Business Central single entity: ten to twenty weeks. Integrations and multi-entity groups scoped individually.
- What it costs
- Licences at Microsoft list price (Sales Professional USD 65, Business Central Essentials USD 70 per user per month) billed by Microsoft or a CSP. Implementation is a fixed Shyphan quote in INR after a free discovery call.
- Local specifics
- GST with e-invoicing through the IRP, E-Way Bills, TDS and TCS; EPF, ESI, professional tax and gratuity; the Digital Personal Data Protection Act 2023.
- Delivered by
- Shyphan AI Solutions, Dynamics 365 consultants and Zoho Premium Partner, on IST, UTC+5:30 in English and Hindi. Call +91 95651 53545 or email contact@shyphan.com.
- Last reviewed
- 24 September 2026
What Dynamics 365 does for logistics & distribution businesses in India
The apps and processes we configure most often in this sector, with the local compliance layer underneath.
Warehousing
Bins, pick and put-away, cycle counts and barcode scanning on mobile.
Landed cost
Freight, duty and insurance allocated to inventory cost by shipment.
Shipments & tracking
Consignments, carrier integration and status visible to customer service.
Driver & depot apps
Power Apps or Field Service for proof of delivery, photos and signatures.
Customer service
Cases and SLAs for delays, damages and claims.
Margin by lane
Power BI on cost-to-serve by customer, route and service level.
A typical Dynamics 365 rollout for a Indian logistics & distribution business
Phases, indicative timing and what is delivered in each. Scope is fixed and priced in INR after discovery.
| Phase | Timing | Delivered |
|---|---|---|
| 1. Discovery & flow mapping | Weeks 1-2 | Warehouses, lanes, carriers, customer SLAs and landed-cost rules mapped |
| 2. Finance & inventory core | Weeks 3-6 | Chart of accounts, GST IRP e-invoicing, locations, bins, item charges for landed cost |
| 3. Warehouse & scanning | Weeks 7-10 | Directed pick and put-away, counts and barcode scanning app configured and tested |
| 4. Driver apps & customer service | Weeks 11-14 | Proof-of-delivery app, carrier integration, Customer Service cases and SLAs |
| 5. Migration, UAT & go-live | Weeks 15-18 | Stock counts loaded, live-lane rehearsal, cutover with hypercare |
KPIs we configure in Power BI on day one
- On-time in-full (OTIF)
- Cost to serve by customer and lane
- Inventory accuracy and cycle-count variance
- Dock-to-stock and pick-to-ship times
- Claims and damage rate
- Vehicle and driver utilisation
What is not included by default
Custom ISV extensions, hardware and scanners, historical transaction migration beyond opening balances, and third-party subscriptions are quoted separately and listed in the proposal so there are no surprises at go-live. Licences are bought from Microsoft or a CSP at list price; Shyphan charges only for delivery and support.
Dynamics 365 in India: what changes locally
Dynamics 365 is global software. These are the local rules we configure before anyone logs in.
Business Central has a Microsoft-maintained India localisation covering GST, e-invoicing IRN generation, TDS and TCS, so the tax engine is standard; we handle the chart of accounts, migration from Tally and integrations.
Tax
GST with e-invoicing through the IRP, E-Way Bills, TDS and TCS
Payroll
EPF, ESI, professional tax and gratuity
Data protection
the Digital Personal Data Protection Act 2023
Currency
INR base currency with multi-currency where the group needs it
Working hours
IST, UTC+5:30, support in English and Hindi
Documents
Tally and Busy migrations, GST-compliant invoice formats and Indian banking integrations
Why Indian businesses choose Shyphan for Dynamics 365
Independent consultants who implement Dynamics 365 and also Zoho and Odoo, so the advice is not tied to one licence.
Platform-neutral advice
We implement Dynamics 365, Zoho and Odoo. If Dynamics is the wrong fit for your size or budget, we say so before you buy licences.
Fixed quote in INR
Scope, timeline and price agreed in writing after a free discovery call. Change requests are quoted, never absorbed into surprise invoices.
Compliance built in
Local tax, e-invoicing, payroll inputs and data-protection rules are configured and tested before go-live, not patched afterwards.
Seven offices, one bench
Project leadership in your time zone and a shared engineering centre, with on-site workshops in Delhi NCR when the project justifies it.
Integration depth
Dataverse, Power Automate, Logic Apps and custom APIs to connect Dynamics to whatever you already run.
Support after go-live
Named consultants, SLAs and release-wave testing so the system keeps working through every Microsoft update.
Five steps from first call to go-live
Fixed scope, fortnightly demonstrations and no surprises at cutover.
Discovery & fit
A free call, then a short paid discovery if needed: processes, data, users and whether Dynamics 365, Zoho or Odoo is the right answer.
Solution design
Apps, licences, entities, security roles, integrations, localisation and a written scope with a fixed price in INR.
Configure & build
Environments, configuration, customisations, Power Automate flows and integrations, demonstrated every two weeks.
Migrate & test
Cleansed master data and opening balances loaded, user acceptance testing on real scenarios, GST IRP e-invoicing verified end to end.
Go-live & hyper-care
Cutover, role-based training, 30 days of hyper-care and hand-over to a monthly support plan.
What Dynamics 365 costs in India
Microsoft list prices in USD as published for 2025; Microsoft or a Cloud Solution Provider bills licences directly and local currency pricing may differ. Implementation is a separate fixed quote from Shyphan in INR.
| Licence | List price | What it covers |
|---|---|---|
| Dynamics 365 Sales Professional | USD 65 / user / month | Core CRM: leads, opportunities, quotes, forecasting |
| Dynamics 365 Sales Enterprise | USD 105 / user / month | Full sales automation, AI insights, Copilot |
| Dynamics 365 Customer Service Enterprise | USD 105 / user / month | Cases, SLAs, knowledge base, omnichannel add-ons |
| Business Central Essentials | USD 70 / user / month | Finance, sales, purchasing, inventory, projects |
| Business Central Premium | USD 100 / user / month | Essentials plus manufacturing and service management |
| Team Members | USD 8 / user / month | Read access and light tasks across apps |
Sales or Customer Service, 5-15 users
Implementation typically USD 8,000 to 25,000 (INR equivalent quoted fixed): discovery, configuration, data migration, Outlook and Teams set-up, training and hyper-care over 6 to 10 weeks.
Business Central, single entity
Implementation typically USD 20,000 to 60,000: chart of accounts, GST IRP e-invoicing, migration of opening balances and masters, inventory and reporting over 10 to 20 weeks.
Multi-entity or with integrations
Scoped individually. Each additional entity, integration, localisation or custom Power App is priced as its own line so you can see what drives the total.
When we recommend Dynamics 365, and when we do not
We are a Zoho Premium Partner and an Official Odoo Partner as well as Dynamics 365 consultants, and we recommend by fit. Dynamics 365 wins when you are already standardised on Microsoft 365 and Azure, need Business Central or Finance for multi-entity accounting, or have enterprise security and Power Platform requirements. Zoho usually wins for Indian SMEs on cost per user and speed to value across CRM, books, HR and helpdesk. Odoo wins when operations, inventory or manufacturing lead and open source matters. We will put that in writing after the discovery call, including the option not to proceed.
Industries we serve with Dynamics 365 in India
What a Dynamics 365 rollout typically looks like in each sector, so you can see your own processes in it before the first call.
Every industry configuration sits on the same compliance layer in India: tax, e-invoicing, payroll inputs and data-protection rules set up before go-live.
Dynamics 365 in India: questions we get asked
Can Business Central run a multi-warehouse operation in India?
How is landed cost handled?
Do you build driver apps?
How is GST IRP e-invoicing handled on freight and cross-border moves?
How long does a logistics rollout take?
What does it cost in India?
Can Dynamics 365 connect to our customers' and carriers' systems in India?
Do you support 3PL billing for stored goods?
Everything Dynamics 365 in India
Every page we publish for India, grouped so you can find the one that answers your question.
Services
Implementation, CRM, ERP, Power Platform, migration and support in India
Industries
Sector configurations with local compliance built in
Comparisons
Honest head-to-heads with list prices and a verdict
Cities
On-site discovery, go-live and training in India
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A free 30-minute call, then a written recommendation and a fixed quote in INR, including the honest option that Dynamics 365 is not the right fit.
