ORBS Case Study: Patient mobile app

At a glance

Patients book care from their phone

Requests triaged and assigned quickly

Clinicians run visits from their own app

Every visit closed with payment and a rating

The challenge

What ORBS needed to fix

ORBS is a Saudi on-demand healthcare and telemedicine provider. Shyphan built its mobile apps: one for patients to request and pay for care, one for clinicians to accept and complete visits, and an admin dashboard for the operations team, with clinical records kept in compliant health systems.

Booking care on a phonePatients needed to request a home visit or video consult in a few taps.
Triage and assignmentRequests had to be triaged and matched to an available clinician fast.
Clinicians in the fieldClinicians needed their schedule, directions and visit details on their phone.
Payment and feedbackEvery visit had to close with payment, an invoice and a patient rating.

Hands using a smartphone app beside a laptop. Photo credit

Before and after

What changed for the team

BeforeAfter

Patients needed a quick way to request care from a phone

Patients book a home visit or video consult in a few taps

Requests needed fast triage and matching to an available clinician

Triage queue and assignment engine match bookings to clinician availability

Clinicians needed schedules, directions and visit details while in the field

Clinicians see assigned visits, directions and checklists in their own app

Each visit had to end with payment, invoice and rating

Every visit closes with in-app card payment, an invoice and a rating

How it works

The business process, step by step

01
Care request
The patient opens the patient app, picks the right family profile and requests a home visit or a video consult in a few taps. The request goes to the booking and payments backend.
02
Scheduling and triage
The backend's scheduling engine records the requested slot and urgency, and the request appears in the admin dashboard's triage queue, where the operations team can review it before assignment.
03
Clinician assignment
The assignment engine matches the booking to clinician availability, and operations staff can assign manually from the dashboard. The clinician receives the visit in the clinician app, with push and SMS notifications.
04
Home visit or video
For a home visit, the clinician app gives directions to the patient while the patient app shows the assigned clinician's live status. For a video consult, care is delivered remotely at the booked time.
05
Visit closure
The clinician works through the visit checklist in the clinician app and closes the visit. Clinical data stays in the compliant health systems rather than in the app backend.
06
Payment and rating
The patient pays by card in the app through the payment gateway, receives an invoice and rates the visit. Payments and feedback then appear in the admin dashboard's reports for the operations team.

The solution

What we built for ORBS

Shyphan delivered the project on Patient mobile app, Clinician mobile app, Admin dashboard and Booking and payments backend, covering a 6-step process with 4 integration points.

Patient mobile app

Sign-up and family profiles
Book a home visit or video consult
Live status of the assigned clinician
In-app payment, invoices and ratings

Patient mobile app

Sign-up and family profiles
Book a home visit or video consult
Live status of the assigned clinician
In-app payment, invoices and ratings

Continue

Clinician mobile app

Availability and assigned visits
Directions to the patient
Visit checklist and closure

Clinician mobile app

Availability and assigned visits
Directions to the patient
Visit checklist and closure

Continue

Admin dashboard

Triage queue and manual assignment
Clinician roster and coverage
Bookings, payments and feedback reports

Booking and payments backend

Scheduling and assignment engine
Payment gateway and invoicing
Push notifications and SMS

Who uses it

Patients

Create family profiles, book home visits or video consults, follow the clinician's status, pay in the app and rate visits.

Clinicians

Set availability, receive assigned visits, get directions to the patient and complete the visit checklist in the clinician app.

Operations team

Work the triage queue in the admin dashboard, assign visits manually where needed and manage the clinician roster and coverage.

Management

Review bookings, payments and feedback reports in the admin dashboard to follow service activity and patient ratings.

Architecture

How the systems connect

InputsPatient bookingsClinician availabilityPayment gateway

Delivered by ShyphanPatient mobile appClinician mobile appAdmin dashboardBooking and payments backend

OutputsPush notificationsSMS updatesCompliant health systems

Integrations

Appointments to staffing
Bookings matched to clinician availability.
Secure medical-system handoff
Clinical data stays in compliant health systems, not in the app backend.
Payment gateway
Card payments taken in the app and invoiced.
Notifications
Push and SMS updates for patients and clinicians.

Reports and dashboards

Triage queue

Incoming care requests with slot and urgency, ready for automatic or manual clinician assignment.

Clinician roster and coverage

Clinician availability and coverage, showing who can take home visits or video consults.

Bookings report

Home visit and video consult bookings with their status from request to closure.

Payments and feedback

In-app card payments, invoices issued and patient ratings for each completed visit.

The results

What the system does now

Patients book care from their phone
Requests triaged and assigned quickly
Clinicians run visits from their own app
Every visit closed with payment and a rating

Delivery

Five phases, discovery to support

01
Discovery
Process mapping, documents and data reviewed with each team.
02
Design
Target flow agreed across 4 apps and 4 integration points.
03
Build
Apps configured, custom logic built and integrations connected.
04
Test and train
User acceptance testing with real scenarios and role-based training.
05
Go-live and support
Cut-over, hypercare and ongoing improvements.

Local rules built in

ZATCA e-invoicing

Fatoora-format tax invoices with XML and QR, cleared or reported as required.

15% VAT

Standard, zero-rated and exempt supplies mapped, with return-ready reports.

Saudi PDPL

Personal data kept to what the process needs, with role-based access.

Arabic and English

Bilingual documents where customers and authorities expect them.

FAQ

Questions about this project

Where is patient clinical data stored?

Clinical records are kept in compliant health systems, not in the app backend. The apps and backend handle booking, assignment, notifications, payments and ratings, and clinical data is handed off securely to the health systems designed to hold it.

How is a request matched to a clinician?

The backend's scheduling and assignment engine matches each booking to clinician availability. Requests also appear in the admin dashboard's triage queue, where the operations team can check urgency and assign a clinician manually when needed.

What did Shyphan build for ORBS?

Shyphan built the patient mobile app, the clinician mobile app, the admin dashboard for the operations team and the booking and payments backend, including the scheduling and assignment engine, the payment gateway connection, invoicing and push and SMS notifications.

Ready to write your own success story?

Send us your brief and a senior consultant will reply within 1 hour with scope, timeline and a fixed quote. No spam, no junior reps.

Talk to us

Request A Quote

Get In Touch

Follow Us On:

ORBS

What ORBS needed to fix

What changed for the team

The business process, step by step

Care request

Scheduling and triage

Clinician assignment

Home visit or video

Visit closure

Payment and rating