Odoo Support & AMC in Lebanon
A named consultant and an SLA, not a ticket into the void. Fixed-quote delivery by an Official Odoo Partner working across Lebanon.
Official Odoo PartnerImplementation · migration · AMC
Odoo Support & AMC
A named consultant and an SLA, not a ticket into the void.
Odoo Support & AMC in Lebanon: the short answer
- What it is
- Odoo support and AMC in Lebanon: a named consultant, SLA-bound response times, included monthly hours, verified backups and quarterly health checks.
- Best suited to
- Companies in Lebanon that want a fixed price and a date, delivered by named consultants rather than a ticket queue.
- Typical timeline
- A focused single-app rollout for a small team goes live in three to six weeks. A multi-app deployment with data migration and integrations usually runs eight to sixteen weeks.
- What it costs
- Implementation is quoted as a fixed price in USD after a free 30-minute discovery call, and depends on the number of apps, the state of your data and the integrations you need. Odoo bills its software licence separately, per user and per app.
- Local specifics
- 11% VAT returns filed with the Ministry of Finance. NSSF contributions and end-of-service indemnity accrual. Lebanon withholding tax on salaries and on service payments.
- Delivered by
- Shyphan AI Solutions, an Official Odoo Partner. Support on Beirut time (EET/EEST), Monday to Friday, in Arabic, French & English. Call +961 78 744 789.
- Last reviewed
- 14 September 2026
Request your free Odoo Support & AMC quote
Tell us about your project and a senior Odoo consultant - not a bot - replies within 24 hours with scope, timeline and a fixed quote. The first 30-minute discovery call is free, with no obligation.
- Free 30-minute discovery call
- Fixed-quote SOW - no surprises
- Arabic · French · English delivery
- VAT 11%, NSSF & dual-currency ready
Odoo Support & AMC in Lebanon
Shyphan is an Official Odoo Partner delivering Odoo Support & AMC to businesses across Beirut, Tripoli and Jounieh. Every engagement starts with a free 30-minute discovery call and a written summary, and turns into a fixed-scope statement of work with dates before anyone starts building.
What makes a Lebanese Odoo project different from a generic one is the regulatory detail. 11% VAT returns filed with the Ministry of Finance; NSSF contributions and end-of-service indemnity accrual; and Lebanon withholding tax on salaries and on service payments. All of it has to be right in the system rather than corrected in a spreadsheet afterwards, and that is where a partner who works in this market every week earns their fee.
You own the outcome: your database, your data and any code we write, documented and handed over. Delivery is in Arabic, French & English on Beirut time (EET/EEST), Monday to Friday, with named consultants rather than a ticket queue.
Everything Odoo Support & AMC gives your business
Configured, localised and supported for Lebanon by Shyphan.
Named Consultant
Someone who knows your database, your customisations and your business, not whoever is free.
SLA Response Times
Priority-based response commitments written into the contract, and reported against.
Included Hours
A monthly pool for changes and small improvements, so the system keeps moving.
Proactive Monitoring
Backups, job failures, integration errors and performance watched, not waited on.
Patching & Security
Security patches applied on a schedule, with staging testing first.
Backup & Restore Testing
Backups verified by actually restoring them, because an untested backup is a hope.
Ongoing Training
New joiners trained and refresher sessions when a process changes.
Quarterly Health Check
A structured review of usage, performance and what to improve next quarter.
Transparent Reporting
What we did, how long it took and what it cost - every month.
What you get
- Continuity - the same consultant, who does not need re-briefing.
- Measured service - SLA performance reported, not asserted.
- The system keeps improving - included hours mean small changes actually happen.
- Verified backups - restore-tested, not just scheduled.
- No surprise bills - a fixed monthly fee with a clear overage rate.
Built for Lebanon by Shyphan
- 11% VAT returns filed with the Ministry of Finance
- NSSF contributions and end-of-service indemnity accrual
- Lebanon withholding tax on salaries and on service payments
- Dual USD and LBP working, with the rate applied per transaction
- USD pricing with OMT, Whish Money and the local banks as the payment rails, and multi-currency where you trade abroad.
Where we deliver across Lebanon
The regions we cover, the sectors concentrated in each, and the Odoo apps they most often start with.
| Region | Main centres | Sectors concentrated there | Usual first apps |
|---|---|---|---|
| Capital | Beirut | Banking, professional services, agencies, retail and hospitality | Odoo POS, Odoo Inventory, Odoo CRM |
| Mount Lebanon | Jounieh, Baabda & Aley | Hospitality, retail, real estate, healthcare and professional services | Odoo POS, Odoo Inventory, Odoo CRM |
| North Governorate | Tripoli | Trade, food processing, light manufacturing and the port and free zone | Odoo Manufacturing, Odoo Inventory, Odoo Purchase |
| Akkar | Halba | Agriculture, food processing and regional distribution | Odoo Inventory, Odoo Purchase |
| Beqaa | Zahle | Agriculture, wine and arak production, food processing and distribution | Odoo Inventory, Odoo Purchase |
| Baalbek-Hermel | Baalbek | Agriculture, tourism and regional trading | Odoo Inventory, Odoo Purchase, Odoo POS |
| South Governorate | Sidon & Tyre | Trading houses, agriculture, fisheries, fuel distribution and coastal retail | Odoo Inventory, Odoo Purchase, Odoo POS |
| Nabatieh | Nabatieh | Agriculture, regional trading and SME retail | Odoo Inventory, Odoo Purchase, Odoo POS |
| Free zones | Tripoli Special Economic Zone · Beirut Port | Trade and logistics operations running alongside mainland entities | Odoo Inventory, Odoo Purchase |
Odoo Support & AMC connects with
Native Odoo apps plus the Lebanese tools and channels your business already runs on.
Odoo Support & AMC for Lebanese industries
Pre-built Odoo playbooks for every sector we serve across Lebanon.
Odoo Support & AMC packages
Fixed-quote rollouts for Lebanese businesses - choose the scope that fits your team.
Starter
- Focused single-app setup
- Standard configuration & workflows
- Data migration from one source
- User & admin training
- 30-day go-live support
Growth
- Multi-app, custom workflows
- 11% VAT returns filed with the Ministry of Finance configured and tested
- Payment and bank integration
- Role-based access & dashboards
- 90-day AMC included
Enterprise
- Full multi-app deployment
- Odoo Studio custom apps & Python
- Migration from SAP, Sage or Dynamics
- Multi-company & BI dashboards
- 12-month AMC
Implementation is quoted as a fixed price in USD after a free 30-minute discovery call. Odoo software licences are billed separately by Odoo, per user and per app - we quote the current figure at the time of your proposal rather than publishing a number that goes out of date.
From kick-off to go-live in 5 steps
Milestone-based delivery with named consultants and no scope surprises.
Discovery
Free 30-minute call, workflow audit and a fixed-scope statement of work within 48 hours.
Configure
App setup, custom fields, Arabic, French & English interface and 11% VAT returns filed with the Ministry of Finance wired in.
Migrate
Data from QuickBooks or Sage 50 - cleansed, loaded and reconciled.
Train
Arabic, French & English admin and end-user training, written SOPs and recorded walkthroughs.
Go-Live
Parallel-run safety, 30 days of hyper-care, then an SLA-bound monthly AMC.
Odoo Support & AMC across Lebanon
Remote-first delivery with on-the-ground rollouts - the same fixed-quote service everywhere.
Beirut
Banking, professional services, agencies, retail and hospitality across Hamra, Achrafieh, Downtown and Mar Mikhael.
Jounieh, Baabda & Aley
Hospitality, retail, real estate, healthcare and professional services across the Keserwan and Chouf districts.
Tripoli
Trade, food processing, light manufacturing and the port and free zone.
Halba
Agriculture, food processing and regional distribution in the far north.
Zahle
Agriculture, wine and arak production, food processing and distribution across the valley.
Baalbek
Agriculture, tourism and regional trading in the northern Beqaa.
Sidon & Tyre
Trading houses, agriculture, fisheries, fuel distribution and coastal retail.
Nabatieh
Agriculture, regional trading and SME retail across the south-east.
Tripoli Special Economic Zone · Beirut Port
Trade and logistics operations running alongside mainland entities in one multi-company database.
Why choose Shyphan for Odoo Support & AMC
Lebanese regulatory depth meets global Odoo engineering quality.
Official Odoo Partner
Verified partner status - discounted licences, escalated support and direct Odoo engineering access on every project.
Lebanese Compliance Built In
11% VAT returns filed with the Ministry of Finance configured and tested before go-live, not bolted on afterwards.
Arabic · French · English
Discovery, training and AMC delivered by consultants who speak your market - faster adoption.
Fixed-Quote Delivery
Milestone-based delivery, no time-and-materials surprises, and a free 30-day hyper-care window after go-live.
Where this service is weak - and what we do about it
No implementation partner can fix a process nobody owns internally. Projects fail on unowned data cleansing, scope that grows without being re-priced, and training cut to hit a date - not on the software.
How we handle it: We name those three as risks in the proposal, and ask you to nominate an internal owner before we start.
Written and reviewed by Vikas Saroj, Co-Founder, COO & Growth at Shyphan AI Solutions, who owns Odoo and Zoho delivery across Lebanon and the wider region. Reviewed against current Lebanese rules on 14 September 2026. Meet the team · LinkedIn
Odoo Support & AMC in Lebanon - questions answered
What response times do you commit to?
What if we use more than the included hours?
Do you support Odoo you did not implement?
How long does Odoo Support & AMC take in Lebanon?
What does Odoo Support & AMC cost in Lebanon?
How do you handle VAT and NSSF?
Can we phase this rather than doing it all at once?
What happens after go-live?
Request your free Odoo Support & AMC quote
Tell us about your project and a senior Odoo consultant - not a bot - replies within 24 hours with scope, timeline and a fixed quote. The first 30-minute discovery call is free, with no obligation.
- Free 30-minute discovery call
- Fixed-quote SOW - no surprises
- Arabic · French · English delivery
- VAT 11%, NSSF & dual-currency ready