Managed IT Services in the UAE we run it, you grow
Keep your apps, cloud and infrastructure running smoothly in the UAE without having to grow an in-house operations team. Shyphan watches over, maintains and supports your systems for businesses across Dubai, Abu Dhabi, Sharjah and Ajman, all under a clear service-level agreement and a flat monthly fee you can plan around.
Always-on, fully managed
Proactive, not reactive.
Request your free Managed IT Services consultation
Tell us what you need in the UAE and a senior consultant, not a bot, replies within 24 hours with a tailored plan, timeline and transparent pricing. The first 30-minute call is free, with no obligation.
- Free 30-minute discovery call
- Transparent, flexible pricing
- Senior, vetted engineers
- Local time-zone overlap
Managed IT services for the UAE
Software does not look after itself. Servers need patching, apps need updating, and a small issue that nobody is watching has a habit of turning into a weekend outage. Managed IT services hand that whole job to a team that does it every day, so the people inside your business can get on with the business instead of firefighting.
This is increasingly important in the UAE, where the UAE's position as the Middle East's leading tech and business hub and more UAE companies in Dubai, Abu Dhabi, Sharjah and Ajman now run day-to-day operations on cloud apps that simply have to stay up. Shyphan monitors, maintains and supports those systems, and because we are watching proactively we usually catch problems before your users ever notice them. You are billed a predictable monthly fee in USD or AED, so there are no surprise invoices.
Everything runs to a service-level agreement with response and resolution times you can hold us to, and you deal with senior engineers rather than a scripted call centre. We cover the full picture, including application updates and fixes, cloud and DevOps, security, backups, a helpdesk for your team, and dedicated care for business platforms like Zoho and Odoo. You simply choose the support tier that matches how critical your systems are.
SLA tiers that fit your needs
Pick the support level your the UAE operation requires.
Standard
Essential maintenance and business-hours support.
- Business-hours support
- Scheduled maintenance
- Monthly reporting
- Ticket support
Premium
Faster SLAs, monitoring and priority response.
- Extended-hours support
- Proactive monitoring
- Priority response
- Named engineer
Enterprise
24/7 coverage and the tightest SLAs.
- 24/7 monitoring & support
- <1 hr priority response
- DevOps & security
- Dedicated team
What we manage for you
End-to-end management of your applications and cloud.
Application Management
Keep your web and mobile apps healthy and current.
- Bug fixes & updates
- Feature enhancements
- Performance tuning
- Version upgrades
Cloud & DevOps
Reliable, scalable, cost-optimised infrastructure.
- AWS / Azure / GCP
- CI/CD pipelines
- Auto-scaling
- Cost optimisation
Maintenance & Updates
Proactive upkeep so nothing breaks silently.
- Patching & dependencies
- Scheduled maintenance
- Tech-debt reduction
- Documentation
Monitoring & Security
Catch and stop issues before users notice.
- 24/7 monitoring & alerts
- Backups & recovery
- Security hardening
- Incident response
Helpdesk & Support
SLA-bound help for your team and users.
- Ticketing & SLAs
- User support
- Named contacts
- Reporting
Zoho & Odoo AMC
Ongoing care for your business platforms.
- Admin & customisation
- New workflows
- Integrations
- Training
What every Managed IT Services engagement includes
Clear deliverables, agreed up front, so you always know exactly what you are getting.
Onboarding & runbooks
We document your systems first, so support is fast, safe and consistent.
Monitoring & alerts
Round-the-clock checks that flag problems early, often before you notice them.
Updates & patching
Security patches, dependency updates and routine maintenance, on a schedule.
Backups & recovery
Tested backups and a clear, rehearsed plan for getting back up quickly.
SLA helpdesk
Named contacts and agreed response times for your team and your users.
Monthly reports
Plain-English reporting on uptime, tickets, costs and improvements.
Built with a modern stack
We manage modern cloud and business platforms for the UAE teams.
How we take over & run it
Assess
We audit your systems, risks and current state.
Onboard & document
Access, runbooks and monitoring set up.
Monitor
24/7 monitoring and alerting goes live.
Maintain & support
Proactive upkeep and SLA-bound support.
Optimize & report
Continuous improvement with transparent reports.
Why choose Shyphan in the UAE
SLA in writing
Clear response and resolution targets, guaranteed.
Proactive, not reactive
We prevent issues instead of just reacting.
Predictable cost
A flat monthly fee in USD or AED, no surprises.
Senior engineers
Real engineers manage your stack, not a call centre.
Industries we serve in the UAE
Fintech
We deliver for Fintech businesses across the UAE, from Dubai to Abu Dhabi.
Real Estate & PropTech
We deliver for Real Estate & PropTech businesses across the UAE, from Dubai to Abu Dhabi.
Logistics & Trade
We deliver for Logistics & Trade businesses across the UAE, from Dubai to Abu Dhabi.
Explore related services
Managed IT services in the UAE, questions answered
What are managed IT services?
What does your SLA cover?
Do you offer 24/7 monitoring and support?
Can you manage apps you didn't build?
Do you provide managed IT services in the UAE?
Can you work in the UAE's time zone and currency?
Will there be downtime when you take over our systems?
Can we keep some work in-house and outsource the rest?
Request your free Managed IT Services consultation
Tell us what you need in the UAE and a senior consultant, not a bot, replies within 24 hours with a tailored plan, timeline and transparent pricing. The first 30-minute call is free, with no obligation.
- Free 30-minute discovery call
- Transparent, flexible pricing
- Senior, vetted engineers
- Local time-zone overlap