UPC Toner Case Study: Zoho Commerce

At a glance

One catalogue across web and branches

Branch stock and transfers visible

Ship or pickup from the nearest stock

Reorders driven by real sales

The challenge

What UPC Toner needed to fix

UPC Toner sells printer cartridges, office consumables and accessories in Saudi Arabia through branches and an online store. Thousands of SKUs move between branches and channels.

Large SKU catalogueCartridges and consumables meant thousands of SKUs.
Branch stockStock sat across branches and had to move between them.
Online and in-store ordersWeb orders needed shipping or branch pickup.
ReplenishmentFast movers had to be reordered on time.

Supermarket checkout lanes with point-of-sale terminals. Photo credit

Before and after

What changed for the team

BeforeAfter

Thousands of cartridge and consumable SKUs had to be managed

One SKU catalogue serves the online store and every branch

Stock sat across branches and had to move between them

Branch stock and inter-branch transfers are visible in Zoho Inventory

Web orders needed either shipping or branch pickup

Orders ship with courier tracking or are collected from the nearest stock

Fast-moving items had to be reordered on time

Reorders are driven by real sales shown in Zoho Analytics

How it works

The business process, step by step

01
SKU upload
The catalogue team loads the full range of cartridges, consumables and accessories into Zoho Inventory as SKUs, and the same catalogue feeds the Zoho Commerce online store.
02
Supplier procurement
Purchasing raises supplier purchase orders in Zoho Inventory, and goods are received into branch stock by barcode scanning so quantities are recorded against the right SKU.
03
Branch stock
Zoho Inventory holds stock by branch, and staff use inter-branch transfers to move items between locations when one branch is short and another has stock.
04
Online and retail orders
Customers buy through the Zoho Commerce online store or at branch POS. Both channels update branch stock, and B2B and repeat customers are kept in Zoho CRM.
05
Pick, ship or pickup
Staff pick orders by barcode, then either ship them with courier tracking or hold them for branch pickup, so web orders can be fulfilled from the nearest available stock.
06
Payment and replenish
Payments are recorded against ZATCA-compliant invoices in Zoho Books, and Zoho Analytics sales and stock dashboards show which fast movers need reordering based on real sales.

The solution

What we built for UPC Toner

Shyphan delivered the project on Zoho Commerce, Zoho Inventory, Zoho Books, Zoho CRM and Zoho Analytics, covering a 6-step process with 4 integration points.

Online store on the shared catalogue

Zoho Commerce interface — Zoho Commerce product screenshot, for illustration

Branch stock, transfers and barcodes

Zoho Inventory interface — Zoho Inventory product screenshot, for illustration

B2B and repeat customers

Zoho CRM interface — Zoho CRM product screenshot, for illustration

Sales and stock dashboards

Zoho Analytics interface — Zoho Analytics product screenshot, for illustration

ZATCA invoices

Who uses it

Purchasing team

Raise supplier purchase orders and use sales and stock dashboards to reorder fast-moving SKUs on time

Branch staff

Sell at POS, receive and pick stock by barcode and transfer items between branches when needed

Online store team

Manage the Zoho Commerce store on the shared catalogue and arrange shipping or branch pickup for orders

Sales team

Keep B2B and repeat customer records in Zoho CRM and follow up their orders across channels

Finance team

Issue ZATCA-compliant invoices in Zoho Books and record payments for online and retail sales

Architecture

How the systems connect

InputsOnline storeBranch POSBarcode scanning

Delivered by Shyphan

OutputsCourier trackingZATCA e-invoicingSales dashboards

Integrations

E-commerce and POS to stock
Both channels update branch stock.
Barcode scanning
Receiving and picking by barcode.
Inter-branch transfers
Stock moved between branches.
Courier tracking and ZATCA
Shipments tracked, invoices compliant.

Reports and dashboards

Sales dashboard

Sales across the online store and branches, by SKU and channel, in Zoho Analytics

Stock by branch

Quantity on hand for each SKU at every branch, used to plan transfers and fulfilment

Replenishment view

Fast-moving SKUs and their current stock, so purchasing can reorder based on real sales

B2B customer activity

Orders and purchase history for B2B and repeat customers held in Zoho CRM

The results

What the system does now

One catalogue across web and branches
Branch stock and transfers visible
Ship or pickup from the nearest stock
Reorders driven by real sales

Delivery

Five phases, discovery to support

01
Discovery
Process mapping, documents and data reviewed with each team.
02
Design
Target flow agreed across 5 apps and 4 integration points.
03
Build
Apps configured, custom logic built and integrations connected.
04
Test and train
User acceptance testing with real scenarios and role-based training.
05
Go-live and support
Cut-over, hypercare and ongoing improvements.

Local rules built in

ZATCA e-invoicing

Fatoora-format tax invoices with XML and QR, cleared or reported as required.

15% VAT

Standard, zero-rated and exempt supplies mapped, with return-ready reports.

Saudi PDPL

Personal data kept to what the process needs, with role-based access.

Arabic and English

Bilingual documents where customers and authorities expect them.

FAQ

Questions about this project

How do online orders use branch stock?

Zoho Commerce runs on the same catalogue as Zoho Inventory, and both online and POS sales update branch stock. A web order can then be shipped with courier tracking or collected from the branch that holds the stock, with inter-branch transfers used where needed.

How is a catalogue of thousands of SKUs kept accurate?

The catalogue is loaded once into Zoho Inventory and shared with the online store. Receiving and picking are done by barcode, so each movement is recorded against the correct SKU, and both sales channels update the same branch stock figures.

How are reorder decisions made?

Zoho Analytics sales and stock dashboards show how quickly each SKU is selling against the stock held at each branch. Purchasing uses this to raise supplier purchase orders for fast movers on time, so reorders follow real sales.

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UPC Toner

What UPC Toner needed to fix

What changed for the team

The business process, step by step

SKU upload

Supplier procurement

Branch stock

Online and retail orders

Pick, ship or pickup

Payment and replenish