Comparison · Ireland

Dynamics 365 vs Salesforce in Ireland

Dynamics 365 Sales or Salesforce Sales Cloud for a Irish business? An honest comparison of price, Microsoft 365 fit, customisation, AI and local support, from consultants who implement Dynamics 365 and Zoho and have migrated clients off both.

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Dynamics 365 Sales, Service & Business Central Fixed quote in EUR ROS configured

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At a glance

Dynamics 365 vs Salesforce in Ireland: the short answer

Country: Ireland
What it is: An honest, consultant-written comparison of Dynamics 365 and Salesforce for Irish businesses: pricing, fit with Microsoft 365, customisation, Irish VAT and ROS, support and migration, with a clear recommendation and the option that neither is the right answer.
Best suited to: Irish SMEs and mid-market companies already on Microsoft 365, groups needing multi-entity accounting in Business Central, and sales or service teams that want CRM inside Outlook and Teams.
Typical timeline: Sales or Customer Service: six to ten weeks. Business Central single entity: ten to twenty weeks. Integrations and multi-entity groups scoped individually.
What it costs: Licences at Microsoft list price (Sales Professional USD 65, Business Central Essentials USD 70 per user per month) billed by Microsoft or a CSP. Implementation is a fixed Shyphan quote in EUR after a free discovery call.
Local specifics: 23% VAT filed through ROS; PAYE Modernisation, PRSI and USC; GDPR under the Data Protection Commission.
Delivered by: Shyphan AI Solutions, Dynamics 365 consultants and Zoho Premium Partner, on GMT / IST in English. Call +44 7343 086577 or email contact@shyphan.co.uk.
Last reviewed: 24 September 2026

Head to head

Dynamics 365 Sales vs Salesforce in Ireland: the comparison

List prices are Microsoft and vendor published figures in USD as of 2025 and change; local currency and partner discounts vary.

Criteria	Dynamics 365 Sales	SSalesforce
Entry price (list, per user/month)	Sales Professional USD 65	Sales Cloud Starter USD 25; Professional USD 100
Enterprise tier	Sales Enterprise USD 105	Sales Cloud Enterprise USD 165
Microsoft 365 & Teams	Native: Outlook, Teams, SharePoint, Excel	Connectors, weaker Teams and Outlook depth
Customisation	Power Apps, Power Automate, Dataverse	Apex, Flow, Lightning; large AppExchange
AI	Copilot for Sales (add-on)	Einstein / Agentforce (add-on)
ERP link	Native to Business Central and Finance	Third-party or MuleSoft
Local partner ecosystem	Strong in Microsoft-centric markets	Strong enterprise ecosystem
Best for	Microsoft 365 shops, ERP-linked sales	Large sales orgs, deep marketing stack

Our verdict

For Irish companies already on Microsoft 365, Dynamics 365 Sales usually wins on total cost and on how naturally it sits inside Outlook and Teams, and it is the only one with a native path to Business Central. Salesforce wins for very large sales organisations with complex territory models and a heavy marketing-cloud investment. For SMEs, Zoho CRM often beats both on price; we implement all three and say which.

Which one

Choose Dynamics 365 or Salesforce: a quick test for Irish companies

If most of the left column describes you, Dynamics 365 is the safer bet. If the right column does, Salesforce probably is, and we will say so.

Choose Dynamics 365 if…

Your company runs on Microsoft 365 and lives in Outlook and Teams
Quotes, orders and invoices need to flow into Business Central or Finance
You want low-code customisation your own IT team can own in Power Platform
Licence cost per user matters at 20 to 500 seats

Choose Salesforce if…

A very large sales organisation with complex territories and enterprise forecasting
Heavy investment already made in Marketing Cloud or Service Cloud
Your ecosystem partners and integrations are Salesforce-native
You need a specific AppExchange package with no Microsoft equivalent

Licence cost at scale

What the licences cost at 10, 25 and 50 users

Indicative list prices in USD; local currency billing, taxes and discounts vary in Ireland.

Users	Dynamics 365 Sales Professional	Dynamics 365 Sales Enterprise	Salesforce Sales Cloud Enterprise
10	USD 7,800 / yr	USD 12,600 / yr	USD 19,800 / yr
25	USD 19,500 / yr	USD 31,500 / yr	USD 49,500 / yr
50	USD 39,000 / yr	USD 63,000 / yr	USD 99,000 / yr

List prices per user per month multiplied by 12; excludes add-ons such as Copilot for Sales, Customer Insights, Einstein or Agentforce, and any partner or volume discount.

Local specifics

Dynamics 365 in Ireland: what changes locally

Dynamics 365 is global software. These are the local rules we configure before anyone logs in.

Dynamics 365 in Ireland

Ireland · EUR · GMT / IST · English

Business Central has a Microsoft-maintained Irish localisation with ROS-ready VAT, so compliance is standard; our work is configuration, migration and integration.

Tax

23% VAT filed through ROS

Payroll

PAYE Modernisation, PRSI and USC

Data protection

GDPR under the Data Protection Commission

Currency

EUR base currency with multi-currency where the group needs it

Working hours

GMT / IST, support in English

Documents

ROS filing, CRO returns and SEPA payment rails

Why Shyphan

Why Irish businesses choose Shyphan for Dynamics 365

Independent consultants who implement Dynamics 365 and also Zoho and Odoo, so the advice is not tied to one licence.

Platform-neutral advice

We implement Dynamics 365, Zoho and Odoo. If Dynamics is the wrong fit for your size or budget, we say so before you buy licences.

Fixed quote in EUR

Scope, timeline and price agreed in writing after a free discovery call. Change requests are quoted, never absorbed into surprise invoices.

Compliance built in

Local tax, e-invoicing, payroll inputs and data-protection rules are configured and tested before go-live, not patched afterwards.

Seven offices, one bench

Project leadership in your time zone and a shared engineering centre, with on-site workshops in Dublin when the project justifies it.

Integration depth

Dataverse, Power Automate, Logic Apps and custom APIs to connect Dynamics to whatever you already run.

Support after go-live

Named consultants, SLAs and release-wave testing so the system keeps working through every Microsoft update.

How it works

Five steps from first call to go-live

Fixed scope, fortnightly demonstrations and no surprises at cutover.

Discovery & fit

A free call, then a short paid discovery if needed: processes, data, users and whether Dynamics 365, Zoho or Odoo is the right answer.

Solution design

Apps, licences, entities, security roles, integrations, localisation and a written scope with a fixed price in EUR.

Configure & build

Environments, configuration, customisations, Power Automate flows and integrations, demonstrated every two weeks.

Migrate & test

Cleansed master data and opening balances loaded, user acceptance testing on real scenarios, ROS verified end to end.

Go-live & hyper-care

Cutover, role-based training, 30 days of hyper-care and hand-over to a monthly support plan.

Pricing

What Dynamics 365 costs in Ireland

Microsoft list prices in USD as published for 2025; Microsoft or a Cloud Solution Provider bills licences directly and local currency pricing may differ. Implementation is a separate fixed quote from Shyphan in EUR.

Licence	List price	What it covers
Dynamics 365 Sales Professional	USD 65 / user / month	Core CRM: leads, opportunities, quotes, forecasting
Dynamics 365 Sales Enterprise	USD 105 / user / month	Full sales automation, AI insights, Copilot
Dynamics 365 Customer Service Enterprise	USD 105 / user / month	Cases, SLAs, knowledge base, omnichannel add-ons
Business Central Essentials	USD 70 / user / month	Finance, sales, purchasing, inventory, projects
Business Central Premium	USD 100 / user / month	Essentials plus manufacturing and service management
Team Members	USD 8 / user / month	Read access and light tasks across apps

Sales or Customer Service, 5-15 users

Implementation typically USD 8,000 to 25,000 (EUR equivalent quoted fixed): discovery, configuration, data migration, Outlook and Teams set-up, training and hyper-care over 6 to 10 weeks.

Business Central, single entity

Implementation typically USD 20,000 to 60,000: chart of accounts, ROS, migration of opening balances and masters, inventory and reporting over 10 to 20 weeks.

Multi-entity or with integrations

Scoped individually. Each additional entity, integration, localisation or custom Power App is priced as its own line so you can see what drives the total.

Dynamics vs Zoho vs Odoo

When we recommend Dynamics 365, and when we do not

We are a Zoho Premium Partner and an Official Odoo Partner as well as Dynamics 365 consultants, and we recommend by fit. Dynamics 365 wins when you are already standardised on Microsoft 365 and Azure, need Business Central or Finance for multi-entity accounting, or have enterprise security and Power Platform requirements. Zoho usually wins for Irish SMEs on cost per user and speed to value across CRM, books, HR and helpdesk. Odoo wins when operations, inventory or manufacturing lead and open source matters. We will put that in writing after the discovery call, including the option not to proceed.

Zoho Premium Partner in Ireland Zoho vs Microsoft Dynamics Dynamics to Zoho migration Odoo vs Microsoft Dynamics Odoo Partner in Ireland

Industries

Industries we serve with Dynamics 365 in Ireland

What a Dynamics 365 rollout typically looks like in each sector, so you can see your own processes in it before the first call.

ManufacturingBOMs, production orders, costing and quality in Business Central; dealer and distributor pipelines in Sales.

Distribution & wholesaleMulti-warehouse inventory, pricing tiers, credit control and route sales with Field Service or mobile apps.

Professional servicesProjects, time sheets, resource planning and milestone billing with opportunity-to-project hand-off.

Construction & contractingJob costing, subcontractor management, retention and progress billing with site-based approvals.

Retail & e-commerceShopify and marketplace orders into Business Central, POS integration, loyalty and customer service cases.

LogisticsShipment tracking, consignee records, driver apps and SLA-bound customer service.

HealthcarePatient and referral pipelines, appointment scheduling, procurement and consent handling under local data law.

Financial servicesKYC-aware CRM, case management, audit trails and reporting for regulated processes.

Real estateLead-to-lease and lead-to-sale pipelines, unit inventory, payment plans and owner portals.

Oil, gas & energyAsset and work-order management, contractor compliance and procurement across sites.

EducationAdmissions CRM, fee management, facilities and alumni engagement.

HospitalityGroup and corporate sales, event pipelines, procurement and multi-property reporting.

Every industry configuration sits on the same compliance layer in Ireland: tax, e-invoicing, payroll inputs and data-protection rules set up before go-live.

FAQ

Dynamics 365 in Ireland: questions we get asked

Is Dynamics 365 cheaper than Salesforce in Ireland?

Usually. At list price Dynamics 365 Sales Enterprise is USD 105 per user against Salesforce Enterprise at USD 165, and Microsoft 365 customers avoid paying twice for email and collaboration integration.

Which is easier to customise?

Both are highly customisable. Dynamics uses low-code Power Platform tools your Microsoft admins already know; Salesforce has a larger app marketplace but often needs Apex developers.

Which has better AI?

Copilot for Sales and Salesforce Einstein cover similar ground: summaries, email drafting, forecasting. Copilot has the edge inside Outlook and Teams; Einstein inside Salesforce.

Can you migrate us from Salesforce to Dynamics 365?

Yes, including custom objects, activity history and attachments, with a reconciled cutover; see our migration page for Ireland.

Is local support available in Ireland?

Yes. Shyphan supports Dynamics 365 on GMT / IST in English, with named consultants and SLAs.

Should we consider Zoho instead?

For a Irish SME, often yes: Zoho CRM starts far lower and Zoho One bundles finance, HR and helpdesk. We implement Zoho and Dynamics and recommend by fit.

How long does a Salesforce to Dynamics 365 migration take in Ireland?

Six to twelve weeks for a typical sales organisation: object mapping, migration of accounts, contacts, opportunities, activities and attachments, parallel run and cutover.

Does Dynamics 365 integrate with LinkedIn Sales Navigator?

Yes, natively; Microsoft owns LinkedIn and Sales Navigator embeds in Dynamics 365 Sales records with the Sales Navigator licence.

More Dynamics 365 in Ireland