Support & AMC · Türkiye
Dynamics 365 Support & Managed Services in Türkiye
Ongoing Dynamics 365 support for Turkish businesses: named consultants, SLA-bound response times, monthly included hours, release-wave testing, user training and small enhancements, on a monthly plan priced in TRY.
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Dynamics 365 Support & AMC in Türkiye: the short answer
- Country
- Türkiye
- What it is
- Monthly support and managed services for Dynamics 365 Sales, Customer Service and Business Central in Türkiye: an SLA-bound helpdesk, named consultants, release-wave regression testing, user training, reporting changes and small enhancements, replacing or supplementing an unresponsive previous partner.
- Best suited to
- Turkish SMEs and mid-market companies already on Microsoft 365, groups needing multi-entity accounting in Business Central, and sales or service teams that want CRM inside Outlook and Teams.
- Typical timeline
- Sales or Customer Service: six to ten weeks. Business Central single entity: ten to twenty weeks. Integrations and multi-entity groups scoped individually.
- What it costs
- Licences at Microsoft list price (Sales Professional USD 65, Business Central Essentials USD 70 per user per month) billed by Microsoft or a CSP. Implementation is a fixed Shyphan quote in TRY after a free discovery call.
- Local specifics
- 20% KDV with mandatory e-Fatura, e-Arşiv and e-Defter through the GİB; SGK contributions and income-tax withholding; KVKK, the Turkish personal data protection law.
- Delivered by
- Shyphan AI Solutions, Dynamics 365 consultants and Zoho Premium Partner, on TRT, UTC+3 in Türkçe and English. Call +90 553 667 28 89 or email selcan@shyphan.com.tr.
- Last reviewed
- 24 September 2026
Support plans that fit how you use Dynamics 365
Every plan includes named consultants, a ticket portal and quarterly reviews. Hours roll over within the quarter.
| Plan | Included hours / month | Response SLA | Best for |
|---|---|---|---|
| Essential | 8 hours | Next business day | Small teams on Sales or Business Central with occasional questions |
| Standard | 20 hours | 4 business hours | Growing companies needing regular changes, reports and user training |
| Premium | 40+ hours | 2 business hours, priority escalation | Multi-entity groups, integrations and release-wave testing |
| Rescue | Scoped | Immediate assessment | Taking over a stalled or broken implementation from a previous partner |
Microsoft ships two release waves a year. Every plan includes regression testing of your customisations against each wave before it reaches production.
Dynamics 365 in Türkiye: what changes locally
Dynamics 365 is global software. These are the local rules we configure before anyone logs in.
Business Central in Türkiye uses partner localisation for e-Fatura, e-Arşiv, e-Defter and the Turkish uniform chart of accounts; our Istanbul team configures and supports it in Türkçe.
Tax
20% KDV with mandatory e-Fatura, e-Arşiv and e-Defter through the GİB
Payroll
SGK contributions and income-tax withholding
Data protection
KVKK, the Turkish personal data protection law
Currency
TRY base currency with multi-currency where the group needs it
Working hours
TRT, UTC+3, support in Türkçe and English
Documents
e-Fatura and e-Defter, the uniform chart of accounts and Türkçe delivery
Why Turkish businesses choose Shyphan for Dynamics 365
Independent consultants who implement Dynamics 365 and also Zoho and Odoo, so the advice is not tied to one licence.
Platform-neutral advice
We implement Dynamics 365, Zoho and Odoo. If Dynamics is the wrong fit for your size or budget, we say so before you buy licences.
Fixed quote in TRY
Scope, timeline and price agreed in writing after a free discovery call. Change requests are quoted, never absorbed into surprise invoices.
Compliance built in
Local tax, e-invoicing, payroll inputs and data-protection rules are configured and tested before go-live, not patched afterwards.
Seven offices, one bench
Project leadership in your time zone and a shared engineering centre, with on-site workshops in Istanbul when the project justifies it.
Integration depth
Dataverse, Power Automate, Logic Apps and custom APIs to connect Dynamics to whatever you already run.
Support after go-live
Named consultants, SLAs and release-wave testing so the system keeps working through every Microsoft update.
Five steps from first call to go-live
Fixed scope, fortnightly demonstrations and no surprises at cutover.
Discovery & fit
A free call, then a short paid discovery if needed: processes, data, users and whether Dynamics 365, Zoho or Odoo is the right answer.
Solution design
Apps, licences, entities, security roles, integrations, localisation and a written scope with a fixed price in TRY.
Configure & build
Environments, configuration, customisations, Power Automate flows and integrations, demonstrated every two weeks.
Migrate & test
Cleansed master data and opening balances loaded, user acceptance testing on real scenarios, GİB e-Fatura verified end to end.
Go-live & hyper-care
Cutover, role-based training, 30 days of hyper-care and hand-over to a monthly support plan.
What Dynamics 365 costs in Türkiye
Microsoft list prices in USD as published for 2025; Microsoft or a Cloud Solution Provider bills licences directly and local currency pricing may differ. Implementation is a separate fixed quote from Shyphan in TRY.
| Licence | List price | What it covers |
|---|---|---|
| Dynamics 365 Sales Professional | USD 65 / user / month | Core CRM: leads, opportunities, quotes, forecasting |
| Dynamics 365 Sales Enterprise | USD 105 / user / month | Full sales automation, AI insights, Copilot |
| Dynamics 365 Customer Service Enterprise | USD 105 / user / month | Cases, SLAs, knowledge base, omnichannel add-ons |
| Business Central Essentials | USD 70 / user / month | Finance, sales, purchasing, inventory, projects |
| Business Central Premium | USD 100 / user / month | Essentials plus manufacturing and service management |
| Team Members | USD 8 / user / month | Read access and light tasks across apps |
Sales or Customer Service, 5-15 users
Implementation typically USD 8,000 to 25,000 (TRY equivalent quoted fixed): discovery, configuration, data migration, Outlook and Teams set-up, training and hyper-care over 6 to 10 weeks.
Business Central, single entity
Implementation typically USD 20,000 to 60,000: chart of accounts, GİB e-Fatura, migration of opening balances and masters, inventory and reporting over 10 to 20 weeks.
Multi-entity or with integrations
Scoped individually. Each additional entity, integration, localisation or custom Power App is priced as its own line so you can see what drives the total.
When we recommend Dynamics 365, and when we do not
We are a Zoho Premium Partner and an Official Odoo Partner as well as Dynamics 365 consultants, and we recommend by fit. Dynamics 365 wins when you are already standardised on Microsoft 365 and Azure, need Business Central or Finance for multi-entity accounting, or have enterprise security and Power Platform requirements. Zoho usually wins for Turkish SMEs on cost per user and speed to value across CRM, books, HR and helpdesk. Odoo wins when operations, inventory or manufacturing lead and open source matters. We will put that in writing after the discovery call, including the option not to proceed.
Industries we serve with Dynamics 365 in Türkiye
What a Dynamics 365 rollout typically looks like in each sector, so you can see your own processes in it before the first call.
Every industry configuration sits on the same compliance layer in Türkiye: tax, e-invoicing, payroll inputs and data-protection rules set up before go-live.
Dynamics 365 in Türkiye: questions we get asked
What does Dynamics 365 support include?
Can you take over support from our previous Dynamics partner in Türkiye?
How fast do you respond?
Do you handle Microsoft release waves?
Can support hours be used for enhancements and reports?
Do you support Business Central and Sales on the same plan?
What does support cost in Türkiye?
Is there a minimum contract?
Everything Dynamics 365 in Türkiye
Every page we publish for Türkiye, grouped so you can find the one that answers your question.
Services
Implementation, CRM, ERP, Power Platform, migration and support in Türkiye
Industries
Sector configurations with local compliance built in
Comparisons
Honest head-to-heads with list prices and a verdict
Cities
On-site discovery, go-live and training in Türkiye
UAE
Saudi Arabia
UK
India
USA
Qatar
Kuwait
Bahrain
Oman
Iraq
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Egypt
Ireland
Germany
Hungary
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Singapore
Australia
Nigeria
South AfricaTalk to a Dynamics 365 consultant in Türkiye
A free 30-minute call, then a written recommendation and a fixed quote in TRY, including the honest option that Dynamics 365 is not the right fit.
