Pricing guide · Australia · 2026

Dynamics 365 Implementation Cost in Australia

What Microsoft Dynamics 365 actually costs in Australia: licence list prices, realistic implementation fees for Sales, Customer Service and Business Central, what drives the number up, and how we quote a fixed price in AUD.

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Dynamics 365 Sales, Service & Business Central Fixed quote in AUD ATO BAS configured

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At a glance

Dynamics 365 Implementation Cost in Australia (2026): the short answer

Country: Australia
What it is: A transparent guide to Dynamics 365 pricing in Australia: Microsoft licence list prices, typical implementation ranges for Sales, Customer Service and Business Central, the cost drivers (users, migration, integrations, localisation), and how Shyphan quotes a fixed price in AUD.
Best suited to: Australian SMEs and mid-market companies already on Microsoft 365, groups needing multi-entity accounting in Business Central, and sales or service teams that want CRM inside Outlook and Teams.
Typical timeline: Sales or Customer Service: six to ten weeks. Business Central single entity: ten to twenty weeks. Integrations and multi-entity groups scoped individually.
What it costs: Licences at Microsoft list price (Sales Professional USD 65, Business Central Essentials USD 70 per user per month) billed by Microsoft or a CSP. Implementation is a fixed Shyphan quote in AUD after a free discovery call.
Local specifics: 10% GST with BAS lodgement to the ATO; Single Touch Payroll Phase 2 and superannuation; the Privacy Act and Australian Privacy Principles.
Delivered by: Shyphan AI Solutions, Dynamics 365 consultants and Zoho Premium Partner, on AEST / AEDT in English. Call +91 95651 53545 or email contact@shyphan.com.
Last reviewed: 24 September 2026

Pricing

What Dynamics 365 costs in Australia

Microsoft list prices in USD as published for 2025; Microsoft or a Cloud Solution Provider bills licences directly and local currency pricing may differ. Implementation is a separate fixed quote from Shyphan in AUD.

Licence	List price	What it covers
Dynamics 365 Sales Professional	USD 65 / user / month	Core CRM: leads, opportunities, quotes, forecasting
Dynamics 365 Sales Enterprise	USD 105 / user / month	Full sales automation, AI insights, Copilot
Dynamics 365 Customer Service Enterprise	USD 105 / user / month	Cases, SLAs, knowledge base, omnichannel add-ons
Business Central Essentials	USD 70 / user / month	Finance, sales, purchasing, inventory, projects
Business Central Premium	USD 100 / user / month	Essentials plus manufacturing and service management
Team Members	USD 8 / user / month	Read access and light tasks across apps

Sales or Customer Service, 5-15 users

Implementation typically USD 8,000 to 25,000 (AUD equivalent quoted fixed): discovery, configuration, data migration, Outlook and Teams set-up, training and hyper-care over 6 to 10 weeks.

Business Central, single entity

Implementation typically USD 20,000 to 60,000: chart of accounts, ATO BAS, migration of opening balances and masters, inventory and reporting over 10 to 20 weeks.

Multi-entity or with integrations

Scoped individually. Each additional entity, integration, localisation or custom Power App is priced as its own line so you can see what drives the total.

Cost drivers

What moves the price up or down

The same product can cost three times more in one company than another. These are the reasons.

Number and type of users

Full users versus Team Members, and whether sales, service and finance all need seats.

Data migration

Clean exports from one system are cheap; five years of inconsistent spreadsheets are not.

Integrations

Each connected system, especially two-way ones, adds design, build and testing effort.

Localisation

Where Microsoft has no official localisation, partner packs and e-invoicing connectors add licence and set-up cost.

Customisation vs configuration

Configured processes are cheap to maintain; custom plug-ins and Power Apps cost more now and at every release wave.

Training and adoption

Role-based training and a hyper-care period are the difference between a system people use and one they avoid.

Local specifics

Dynamics 365 in Australia: what changes locally

Dynamics 365 is global software. These are the local rules we configure before anyone logs in.

Dynamics 365 in Australia

Australia · AUD · AEST / AEDT · English

Business Central has a Microsoft-maintained Australian localisation with BAS and GST; STP payroll comes through an ISV we integrate.

Tax

10% GST with BAS lodgement to the ATO

Payroll

Single Touch Payroll Phase 2 and superannuation

Data protection

the Privacy Act and Australian Privacy Principles

Currency

AUD base currency with multi-currency where the group needs it

Working hours

AEST / AEDT, support in English

Documents

BAS, STP Phase 2 and superannuation

Why Shyphan

Why Australian businesses choose Shyphan for Dynamics 365

Independent consultants who implement Dynamics 365 and also Zoho and Odoo, so the advice is not tied to one licence.

Platform-neutral advice

We implement Dynamics 365, Zoho and Odoo. If Dynamics is the wrong fit for your size or budget, we say so before you buy licences.

Fixed quote in AUD

Scope, timeline and price agreed in writing after a free discovery call. Change requests are quoted, never absorbed into surprise invoices.

Compliance built in

Local tax, e-invoicing, payroll inputs and data-protection rules are configured and tested before go-live, not patched afterwards.

Seven offices, one bench

Project leadership in your time zone and a shared engineering centre, with on-site workshops in Sydney when the project justifies it.

Integration depth

Dataverse, Power Automate, Logic Apps and custom APIs to connect Dynamics to whatever you already run.

Support after go-live

Named consultants, SLAs and release-wave testing so the system keeps working through every Microsoft update.

How it works

Five steps from first call to go-live

Fixed scope, fortnightly demonstrations and no surprises at cutover.

Discovery & fit

A free call, then a short paid discovery if needed: processes, data, users and whether Dynamics 365, Zoho or Odoo is the right answer.

Solution design

Apps, licences, entities, security roles, integrations, localisation and a written scope with a fixed price in AUD.

Configure & build

Environments, configuration, customisations, Power Automate flows and integrations, demonstrated every two weeks.

Migrate & test

Cleansed master data and opening balances loaded, user acceptance testing on real scenarios, ATO BAS verified end to end.

Go-live & hyper-care

Cutover, role-based training, 30 days of hyper-care and hand-over to a monthly support plan.

Dynamics vs Zoho vs Odoo

When we recommend Dynamics 365, and when we do not

We are a Zoho Premium Partner and an Official Odoo Partner as well as Dynamics 365 consultants, and we recommend by fit. Dynamics 365 wins when you are already standardised on Microsoft 365 and Azure, need Business Central or Finance for multi-entity accounting, or have enterprise security and Power Platform requirements. Zoho usually wins for Australian SMEs on cost per user and speed to value across CRM, books, HR and helpdesk. Odoo wins when operations, inventory or manufacturing lead and open source matters. We will put that in writing after the discovery call, including the option not to proceed.

Zoho Premium Partner in Australia Zoho vs Microsoft Dynamics Odoo vs Microsoft Dynamics Odoo Partner in Australia

Industries

Industries we serve with Dynamics 365 in Australia

What a Dynamics 365 rollout typically looks like in each sector, so you can see your own processes in it before the first call.

ManufacturingBOMs, production orders, costing and quality in Business Central; dealer and distributor pipelines in Sales.

Distribution & wholesaleMulti-warehouse inventory, pricing tiers, credit control and route sales with Field Service or mobile apps.

Professional servicesProjects, time sheets, resource planning and milestone billing with opportunity-to-project hand-off.

Construction & contractingJob costing, subcontractor management, retention and progress billing with site-based approvals.

Retail & e-commerceShopify and marketplace orders into Business Central, POS integration, loyalty and customer service cases.

LogisticsShipment tracking, consignee records, driver apps and SLA-bound customer service.

HealthcarePatient and referral pipelines, appointment scheduling, procurement and consent handling under local data law.

Financial servicesKYC-aware CRM, case management, audit trails and reporting for regulated processes.

Real estateLead-to-lease and lead-to-sale pipelines, unit inventory, payment plans and owner portals.

Oil, gas & energyAsset and work-order management, contractor compliance and procurement across sites.

EducationAdmissions CRM, fee management, facilities and alumni engagement.

HospitalityGroup and corporate sales, event pipelines, procurement and multi-property reporting.

Every industry configuration sits on the same compliance layer in Australia: tax, e-invoicing, payroll inputs and data-protection rules set up before go-live.

FAQ

Dynamics 365 in Australia: questions we get asked

How much does Dynamics 365 cost per user in Australia?

Microsoft list prices: Sales Professional USD 65, Sales or Customer Service Enterprise USD 105, Business Central Essentials USD 70, Premium USD 100 and Team Members USD 8 per user per month. Local currency pricing and CSP discounts vary; confirm with Microsoft or your CSP.

What is a realistic implementation fee for Dynamics 365 Sales in Australia?

USD 8,000 to 25,000 for a five to fifteen user team, including discovery, configuration, migration, Outlook and Teams set-up, training and hyper-care. Quoted fixed in AUD.

What does a Business Central implementation cost in Australia?

USD 20,000 to 60,000 for a single entity, driven by data migration, integrations, manufacturing scope and localisation for ATO BAS. Multi-entity groups are scoped separately.

Are there hidden costs in Dynamics 365?

The usual surprises are localisation packs and e-invoicing connectors where Microsoft has no official localisation, omnichannel and Copilot add-ons, Dataverse storage above the base allowance, and custom development that has to be re-tested every release wave. We list every one of these in the quote.

Is Dynamics 365 cheaper or more expensive than Zoho in Australia?

Per user, Zoho One is roughly a third to half of a Dynamics 365 Enterprise seat and includes far more apps, which is why it wins on cost for most Australian SMEs. Dynamics wins when Microsoft 365 integration, Business Central accounting depth or enterprise security requirements justify the premium.

Do you charge for the discovery call?

The first 30-minute call is free. Where a larger project needs a formal discovery phase, it is a small fixed fee credited against the implementation.

Can we phase the rollout to spread the cost?

Yes. Sales first, then Customer Service, then Business Central is a common sequence, each with its own fixed quote and go-live.

What does ongoing support cost?

Monthly plans start with eight included hours and next-business-day response, priced in AUD; see our Dynamics 365 support page for Australia.

More Dynamics 365 in Australia