United Arab Emirates
Saudi Arabia
Endpoint Protection & EDR
Endpoint protection and EDR (endpoint detection and response) stop malware on laptops, desktops and servers and record what happens on each device so threats can be traced and contained. It suits businesses whose staff work from offices, homes and client sites.
- Every device covered and reporting
- Suspicious devices isolated quickly
- Policies tuned to cut false alarms
Endpoint protection and EDR is a managed service that installs a behavioural security agent on every laptop, desktop and server, blocks malware, records device activity and lets analysts isolate a compromised machine remotely. Shyphan AI ITSM deploys, tunes and monitors the platform 24/7 for businesses in the UAE and Saudi Arabia, with a fixed quote agreed before work starts.
Endpoint Protection & EDREndpoint Protection & EDR: what it involves
Most attacks still start on an endpoint: a laptop that opened a bad attachment, a server missing a patch, a device that left the office and never came back onto the network. Traditional antivirus looks for known files, so it misses attackers who use legitimate tools or fileless techniques. Without behavioural detection and a record of process activity, a business often learns about a compromise only when files are encrypted or data appears somewhere it should not.
We start with an inventory so no device is missed, then deploy an EDR platform such as Microsoft Defender for Endpoint or another product that fits your licences and budget. Policies run in audit mode first, exclusions are agreed with your application owners, and then blocking is switched on. Alerts feed into our monitoring, isolation and rollback steps are agreed in advance, and you receive a monthly view of coverage, detections and devices that need attention.
What we check first
- 1Every device in your inventory has a working, up-to-date agent
- 2Tamper protection stops users or malware from disabling it
- 3Exclusions are justified and as narrow as possible
- 4Servers and legacy systems have a suitable policy
- 5Someone is named to act on isolation alerts at any hour
Our Endpoint Protection & EDR scope
Next-generation antivirus and EDR deployed, tuned and monitored on every device.
EDR agents rolled out to Windows, macOS and server estates.
Detection, blocking and exclusion rules set for your applications.
Detections reviewed by our analysts, with real threats escalated.
Compromised devices cut off from the network but still manageable.
Process and file history searched when a new threat is reported.
Monthly view of protected, unprotected and out-of-date devices.
What you receive, and what shapes the cost
What you receive
- Device inventory reconciled against agent coverage, with gaps listed by name
- EDR policy set per device group, such as staff laptops, servers and kiosks
- Documented exclusion list with a reason recorded for each entry
- Isolation and escalation runbook naming who acts on alerts at any hour
- Monthly coverage and detection report in plain language for management
What affects the cost
- Number of endpoints and servers to protect
- Whether existing Microsoft 365 licences already include an EDR platform
- Level of monitoring required: business hours or 24/7 analyst cover
- Mix of operating systems, legacy machines and rarely connected devices
Endpoint Protection & EDR: project phases
- 01Inventory and baseline
We reconcile every device in your directory, device management tool and network scans so none is left unprotected.
- 02Pilot deployment
Agents go to a small mixed group first so policies can be tuned against your real applications.
- 03Full rollout
Remaining devices are covered in waves, with the old antivirus removed cleanly to avoid conflicts.
- 04Monitor and tune
Analysts review detections, adjust rules and report coverage and incidents each month.
Common Endpoint Protection & EDR mistakes
Overlapping agents cause slowdowns and blind spots, so remove the old product once the new one is confirmed working.
Excluding whole drives or tool folders gives attackers a safe place to hide, so keep each exclusion narrow and justified.
Servers often stay in detect-only mode after a pilot, which means nothing is blocked where the most valuable data lives.
A console that no one checks at night only tells you what happened afterwards, so agree who responds and when.
Endpoint Protection & EDR terms explained
- EDR
- Endpoint detection and response: software that watches device behaviour, records activity and supports remote investigation and containment.
- NGAV
- Next-generation antivirus that uses behaviour analysis, not only known file signatures, to block malware.
- Tamper protection
- A setting that stops users or malware from switching off or uninstalling the security agent.
- Device isolation
- Cutting a device off from the network while keeping its link to the security console for investigation.
The difference you will notice
- 01Full device coverage
No laptop or server left without protection.
- 02Faster containment
Infected devices isolated before the threat spreads.
- 03Evidence for investigations
A timeline of what ran on a device and when.
Five steps from assessment to always-on support
- STEP 01Assess
We review your infrastructure, security posture, assets and support model, and agree priorities.
- STEP 02Design
A clear architecture and plan, with scope, timeline and a fixed quote before work starts.
- STEP 03Deploy
We supply, install, configure and migrate, then document everything we build.
- STEP 04Manage
Ongoing support, monitoring and maintenance under agreed SLAs.
- STEP 05Improve
Regular reviews, reports and recommendations as your business grows.
Endpoint Protection & EDR in the UAE and Saudi Arabia
Local offices in Ras Al Khaimah and Riyadh, remote support around the clock and on-site visits where your project needs them.
Endpoint Protection & EDR in the UAE
Shyphan AI Technology LLC, RAK Free Trade Zone, Ras Al KhaimahUAE businesses often have staff spread across several emirates, free zone offices and client sites, so we manage agents centrally from a cloud console rather than site by site. For Microsoft 365 tenants we also check and record where security telemetry is stored, because UAE PDPL reviews and customer contracts increasingly ask where data sits. We support the Emirates from our Ras Al Khaimah office, remotely around the clock and on site where needed.
- Data handled in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), and the separate DIFC and ADGM regimes where they apply.
Endpoint Protection & EDR in Saudi Arabia
Shyphan AI Technologies LLC, Malaz, King Abdulaziz Road, RiyadhThe NCA Essential Cybersecurity Controls include requirements for protecting systems and devices against malware, so Saudi organisations in scope need evidence of coverage that EDR reports can supply. We support devices in Riyadh, Jeddah and the Eastern Province remotely, with on-site visits from our Riyadh office when a machine needs hands-on work. Our Riyadh office leads this work in the Kingdom.
- Work aligned with the Saudi Personal Data Protection Law (SDAIA) and, for government and critical infrastructure, the NCA Essential Cybersecurity Controls.
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What is the difference between antivirus and EDR?
Antivirus blocks known malicious files. EDR also watches behaviour on the device, records activity for investigation and lets analysts isolate a device remotely.
Can you use Microsoft Defender if we already have Microsoft 365 licences?
Often yes. Some Microsoft 365 plans include Defender for Endpoint, and we check what your licences cover before recommending anything new.
Will EDR slow down our computers?
Modern agents are designed to be light. We pilot on a small group first and tune scanning and exclusions before a wider rollout.
Who responds to alerts at night?
Our team monitors around the clock and follows the isolation and escalation steps agreed with you during onboarding.
Do you provide endpoint protection for companies in Dubai and Riyadh?
Yes. We deploy and monitor EDR for businesses across the UAE from our Ras Al Khaimah office and across Saudi Arabia from our Riyadh office, with remote support 24/7 and on-site visits when needed.
Can EDR protect laptops that rarely connect to the office network?
Yes. Cloud-managed agents report over the internet, so laptops used at home, at client sites or while travelling stay monitored and can still be isolated.
Do you provide Endpoint Protection & EDR in Dubai and the UAE?
Yes. We deliver Endpoint Protection & EDR across the UAE from our Ras Al Khaimah office, covering Dubai, Abu Dhabi, Sharjah and the Northern Emirates, with remote support 24/7 and on-site visits where your project needs them. For Saudi Arabia, our Riyadh team covers the same service.
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