United Arab Emirates
Saudi Arabia
Infrastructure
Networks, devices and the systems that connect them.
Shyphan AI ITSM ยท Managed IT & Security
Smarter IT.
Smarter IT.
Stronger security.
One partner.
From networks and service desks to cloud and 24/7 security monitoring, we design, run and protect the technology your business depends on.
- Fixed quotes
- Remote and on-site
- Support around the clock
Trusted by businesses across India, the Middle East and beyond
Four practices, one team
Everything your IT estate needs
Twelve services grouped into four practices. Pick one, or let us run all of it under a single contract.
Service management
Service desk, assets and day-to-day support.
Cloud & advisory
Microsoft 365, Azure and AWS, with advice and training.
Cybersecurity
Protect, test, comply and monitor around the clock.
Our services
Explore all 12 services
Pick a practice or browse everything. Each service has its own page with what is included, how we deliver it and answers to common questions.
Infrastructure- LAN, Wi-Fi and SD-WAN design and rollout
- Structured cabling and server rooms
Infrastructure- Endpoints, servers, storage and peripherals
- Microsoft, security and business software licences
Service management- Incident, problem, change and request management
- Self-service portal and knowledge base
Service management- Automated discovery and inventory
- Software licence compliance and renewals
Service management- Helpdesk, desktop and server support
- Preventive maintenance and patching
Cloud & advisory- Microsoft 365 setup, migration and administration
- Azure and AWS migration and management
Cybersecurity- Endpoint, email and network security
- Identity, MFA and privileged access
Cybersecurity- Network, web application and cloud testing
- Configuration and access reviews
Cybersecurity- Gap assessments against frameworks such as ISO/IEC 27001
- Data-protection readiness for UAE, Saudi and India laws
Cybersecurity- SIEM log collection and correlation
- Threat detection, triage and response
Infrastructure- ERP, CRM and directory integration
- Single sign-on and identity integration
Cloud & advisory- IT strategy, roadmap and architecture
- Vendor and solution selection
Not sure which service you need?Tell us what is not working. A consultant will recommend the right mix and send a fixed quote.
Cybersecurity
Security at every layer, watched around the clock
A complete security lifecycle: we find the gaps, close them, watch for threats day and night and keep you compliant.
01
TestVAPT & Security AuditsVulnerability assessments, penetration tests and audits.
02ProtectCybersecurityEndpoint, email, identity, network and cloud security.
03Monitor and respondManaged Security & SOCSIEM, threat detection and 24/7 response.
04ComplyCompliance & Data PrivacyControls mapped to frameworks and data laws.
24/7 SOC monitoring
Cloud
Network
Identity & access
Endpoints
Data
SOC statusMonitoring, around the clock
DetectInvestigateRespond
How we work
Start with an assessment
From assessment to always-on support
Five clear steps, the same on every engagement, whether it is one office network or a full managed service.
Named consultantOn every engagement, start to finish
- 01Assess
We review your infrastructure, security posture, assets and support model, and agree priorities.
You get: Findings and priorities - 02Design
A clear architecture and plan, with scope, timeline and a fixed quote before work starts.
You get: Plan and fixed quote - 03Deploy
We supply, install, configure and migrate, then document everything we build.
You get: Documented setup - 04Manage
Ongoing support, monitoring and maintenance under agreed SLAs.
You get: SLA reports - 05Improve
Regular reviews, reports and recommendations as your business grows.
You get: Reviews and roadmap
Engagement models
Work with us the way that suits you
Every engagement comes with a named consultant, a fixed quote and clear reporting.
Project delivery
A defined scope such as a network refresh, Microsoft 365 migration or security audit, delivered for a fixed quote.
Book a consultationOngoing support
Managed services & AMC
A monthly or annual contract covering support, monitoring and maintenance, with SLAs and reports.
Request a quoteDedicated engineers
IT, network or security engineers who join your team for as long as you need them.
Request a quoteWhy Shyphan AI ITSM
Credentials you can check, a team you can call
The partner behind your Zoho, Odoo and AI projects, now looking after the IT underneath them.
Zoho Premium PartnerThe same team that runs your business applications looks after the infrastructure underneath them.
First AI Enabled Zoho Partner in MEAAutomation and AI applied to service desks, monitoring and reporting.
Noida
Ras Al Khaimah
Riyadh
Beirut
Istanbul
Lagos
LondonLocal people across India, the Middle East, Africa and Europe, with remote support everywhere.
Support around the clock
We work 24/7, so issues are picked up whenever they happen.
Fixed quotes
Scope, timeline and price agreed before any work starts.
One accountable team
Infrastructure, security and applications under one contract.
Get started
Tell us about your IT. We will take it from there.
Book a free consultation or ask for a quote. A consultant replies with scope, timeline and a fixed price.
- 1Share your needsUsers, sites, current setup and what is not working.
- 2We assess and planA consultant reviews your environment and priorities.
- 3You get a fixed quoteScope, timeline and price agreed before any work starts.
Book a consultation or request a quote
Takes under a minute. Fields marked * are required.
UAE and Saudi Arabia
IT services in the UAE and Saudi Arabia
Local offices in Ras Al Khaimah and Riyadh, remote support around the clock and on-site visits where your project needs them.
IT services in the UAE
Shyphan AI Technology LLC, RAK Free Trade Zone, Ras Al KhaimahWe deliver IT services for businesses across the Emirates from our Ras Al Khaimah office, with remote support around the clock and on-site work in Dubai, Abu Dhabi and the Northern Emirates where your project needs it.
- Data handled in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), and the separate DIFC and ADGM regimes where they apply.
IT services in Saudi Arabia
Shyphan AI Technologies LLC, Malaz, King Abdulaziz Road, RiyadhOur Riyadh office delivers IT services for organisations in Riyadh, Jeddah and the Eastern Province, planned around local requirements such as the Saudi PDPL and, where they apply, the NCA Essential Cybersecurity Controls.
- Work aligned with the Saudi Personal Data Protection Law (SDAIA) and, for government and critical infrastructure, the NCA Essential Cybersecurity Controls.
FAQ
Questions about our IT services
What does Shyphan AI ITSM cover?
IT infrastructure and networking, hardware and software supply, ITSM and service desk, IT asset management, managed IT support and AMC, cloud and Microsoft solutions, cybersecurity, VAPT and security audits, compliance and data privacy, managed security and SOC, system integration, and IT consulting and training.
Can you take over IT support from our current provider?
Yes. We start with an assessment and a documented handover of systems, credentials and open tickets, then move support across without a gap in service.
Do you offer annual maintenance contracts?
Yes. Managed IT support and AMC cover helpdesk, desktop, server and network support, preventive maintenance and patching, with agreed response times and monthly reports.
Which service desk tools do you use?
We set up and run service desks on platforms such as ManageEngine ServiceDesk Plus and Zoho Desk, or work with the ITSM tool you already have.
Can you run a security audit or penetration test?
Yes. We carry out vulnerability assessments, penetration tests and configuration reviews, then give you prioritised findings and retest once the fixes are in place.
Which countries do you support?
We work with businesses from our offices in India, the UAE, Saudi Arabia, Lebanon, Turkey, Nigeria and the UK, with remote support everywhere and on-site work where your project needs it.
Do you provide IT services in Dubai and across the UAE?
Yes. Shyphan AI Technology LLC is registered in the RAK Free Trade Zone, Ras Al Khaimah, and supports businesses in Dubai, Abu Dhabi, Sharjah, Ajman and the wider Emirates, remotely around the clock and on site where needed. Call +971 55 145 3265.
Do you provide IT services in Saudi Arabia?
Yes. Shyphan AI Technologies LLC is based at Malaz, King Abdulaziz Road, Riyadh, and supports organisations in Riyadh, Jeddah, Dammam, Khobar and Madinah. Call +966 54 176 1946.
How do we get started?
Book a consultation or request a quote on this page. A consultant reviews your needs and replies with scope, timeline and a fixed quote.