United Arab Emirates
Saudi Arabia
Managed Detection & Response (MDR)
Managed detection and response (MDR) combines detection technology with a team of analysts who monitor, investigate and respond to threats on your behalf around the clock. It is for organisations that have security tools but no team to watch them at night and weekends.
- Analysts watching around the clock
- Threats contained, not just reported
- Clear incident summaries
Managed detection and response (MDR) is a 24/7 service in which analysts monitor your endpoints, identities, email and cloud for threats, investigate alerts and take agreed response actions such as isolating a device or disabling an account. Shyphan AI ITSM provides MDR for organisations in the UAE and Saudi Arabia, building on security tools you already own where possible.
Managed Detection & Response (MDR)Managed Detection & Response (MDR): what it involves
Attackers often strike outside business hours, at weekends and during holidays, when nobody is looking at the console. EDR and cloud security tools generate useful alerts, but an alert at three in the morning with no one to act on it is just a log entry. Building an in-house team that covers every hour of the year is expensive and hard to staff. MDR fills that gap with people and process, not just another dashboard.
We connect to your EDR, identity platform, email security and cloud services, or deploy them if they are missing. Our analysts triage every alert, investigate with full context and hunt for threats that did not trigger an alert. When a threat is confirmed we take the response actions agreed with you in advance, such as isolating a device, disabling an account or blocking a sender, and call your named contacts. Each incident is written up and trends are reviewed monthly.
What we agree at onboarding
- 1Which tools and log sources are in scope
- 2Response actions we may take without asking first
- 3Named contacts and escalation order, day and night
- 4Business-critical systems that need special handling
- 5How incidents and monthly reports are shared
Our Managed Detection & Response (MDR) scope
24/7 analysts who hunt, investigate and contain threats across endpoints, identity and cloud.
Alerts from endpoints, identity, email and cloud watched constantly.
Each alert examined in context to separate threats from noise.
Proactive searches for attacker activity that slipped past rules.
Devices isolated, accounts disabled and senders blocked as agreed.
Named contacts called when a confirmed threat needs a decision.
Plain-language summaries and monthly trend reviews.
What you receive, and what shapes the cost
What you receive
- Onboarding plan listing data sources, tools and integrations
- Response playbook setting out which actions analysts may take without asking
- 24/7 monitoring with escalation to named contacts
- Incident reports describing what happened, the impact and actions taken
- Monthly service review with trends and recommended improvements
What affects the cost
- Number of endpoints, users and servers monitored
- Data sources included, such as EDR, identity, email, cloud and firewall
- Response authority granted to analysts
- Whether existing security tools can be used or new ones are needed
Managed Detection & Response (MDR): project phases
- 01Onboard
Tools are connected, normal activity is baselined and contacts are confirmed.
- 02Agree playbooks
Response actions and escalation paths are documented and approved.
- 03Monitor and respond
Analysts watch around the clock, investigate alerts and contain threats.
- 04Review
Regular reviews cover incidents, tuning and gaps to close.
Common Managed Detection & Response (MDR) mistakes
If analysts must wait for approval at night, attacks spread, so agree pre-approved actions.
Escalations fail when contacts have left, so review the list regularly.
Unmonitored servers or cloud accounts become blind spots, so confirm full coverage at onboarding.
MDR exposes recurring weaknesses, so act on review findings to reduce future incidents.
Managed Detection & Response (MDR) terms explained
- MDR
- Managed detection and response: outsourced 24/7 threat monitoring, investigation and response.
- XDR
- Extended detection and response: detection that combines endpoint, identity, email and cloud signals.
- Triage
- Quickly assessing an alert to decide whether it is real and how urgent it is.
- Containment
- Actions that stop a threat spreading, such as isolating a device or disabling an account.
The difference you will notice
- 01Round-the-clock cover
Threats handled at any hour, without hiring a full team.
- 02Faster containment
Agreed actions taken as soon as a threat is confirmed.
- 03Less noise
Your team hears only about what needs its attention.
Five steps from assessment to always-on support
- STEP 01Assess
We review your infrastructure, security posture, assets and support model, and agree priorities.
- STEP 02Design
A clear architecture and plan, with scope, timeline and a fixed quote before work starts.
- STEP 03Deploy
We supply, install, configure and migrate, then document everything we build.
- STEP 04Manage
Ongoing support, monitoring and maintenance under agreed SLAs.
- STEP 05Improve
Regular reviews, reports and recommendations as your business grows.
Managed Detection & Response (MDR) in the UAE and Saudi Arabia
Local offices in Ras Al Khaimah and Riyadh, remote support around the clock and on-site visits where your project needs them.
Managed Detection & Response (MDR) in the UAE
Shyphan AI Technology LLC, RAK Free Trade Zone, Ras Al KhaimahUAE organisations often operate around the clock across emirates and time zones, so MDR gives night and weekend cover without building an in-house SOC. Where Microsoft Defender and Sentinel are used, data can sit in Azure's UAE regions, and incident records support PDPL breach assessments and reporting decisions made with your advisers. We support the Emirates from our Ras Al Khaimah office, remotely around the clock and on site where needed.
- Data handled in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), and the separate DIFC and ADGM regimes where they apply.
Managed Detection & Response (MDR) in Saudi Arabia
Shyphan AI Technologies LLC, Malaz, King Abdulaziz Road, RiyadhFor Saudi organisations in scope of the NCA Essential Cybersecurity Controls, MDR supports the requirements for event monitoring and incident management with continuous coverage and records. Our Riyadh team serves clients across Riyadh, Jeddah and the Eastern Province, with on-site help when containment needs hands-on work. Our Riyadh office leads this work in the Kingdom.
- Work aligned with the Saudi Personal Data Protection Law (SDAIA) and, for government and critical infrastructure, the NCA Essential Cybersecurity Controls.
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What is the difference between MDR and a SOC?
A SOC is the team and function that monitors security. MDR is a managed service focused on detecting and responding to threats, usually built around endpoint, identity and cloud tools.
Do we need to buy new tools?
Not necessarily. We can work with suitable tools you already have, such as Microsoft Defender, or recommend and deploy what is missing.
Will you take action without asking us?
Only the actions you approve in advance, such as isolating a laptop. Bigger decisions, such as shutting down a server, are escalated to your contacts.
How is MDR different from a SIEM?
A SIEM is a platform that collects and correlates logs. MDR is a service in which analysts use tools such as EDR and SIEM to find and respond to threats for you.
Is MDR suitable for a mid-sized company in Dubai or Riyadh?
Yes. MDR is designed for organisations that need 24/7 monitoring but cannot staff their own security team around the clock.
What happens when MDR finds a real threat at night?
Analysts contain it using the actions you have pre-approved, such as isolating a device, then call your named contact and send an incident summary.
Do you provide Managed Detection & Response (MDR) in Dubai and the UAE?
Yes. We deliver Managed Detection & Response (MDR) across the UAE from our Ras Al Khaimah office, covering Dubai, Abu Dhabi, Sharjah and the Northern Emirates, with remote support 24/7 and on-site visits where your project needs them. For Saudi Arabia, our Riyadh team covers the same service.
Talk to us about Managed Detection & Response (MDR)
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