United Arab Emirates
Saudi Arabia
Microsoft 365 Managed Services
Day-to-day administration of your Microsoft 365 tenant by a team that watches security, licences and user changes around the clock. For organisations that rely on Microsoft 365 but do not have a dedicated administrator.
- Joiners, movers and leavers handled
- Security alerts reviewed 24/7
- Licence waste spotted and removed
Microsoft 365 managed services is ongoing administration of your Microsoft 365 tenant by an outside team. It covers user changes, licence control, security monitoring, mail flow issues, Teams and SharePoint governance and regular reporting, so the platform stays secure and tidy without relying on one internal person. You keep ownership of the tenant while routine and specialist work is handled for you.
Microsoft 365 Managed ServicesMicrosoft 365 Managed Services: what it involves
Microsoft 365 is never finished. Staff join and leave, Microsoft changes features and defaults every month, licences pile up on departed users and security alerts arrive that nobody has time to read. In smaller IT teams the tenant is managed in spare moments, which is how a former employee keeps mailbox access for months or a forwarding rule quietly sends invoices to an outside address. A tenant needs steady, routine care rather than occasional attention.
Our managed service takes over the routine work under an agreed scope. We handle user lifecycle requests through the service desk, review sign-in and security alerts, apply Microsoft recommended changes after testing and keep policies in line with your agreed baseline. Each month we review licence usage, Secure Score recommendations and message centre updates, then send a short report on what changed and what we suggest next. Your team keeps full visibility, and admin rights stay documented and controlled.
What we review each month
- 1Leaver accounts disabled and their licences released
- 2Mailbox forwarding and inbox rules to external addresses
- 3Admin role assignments and break-glass account health
- 4Secure Score recommendations worth acting on
- 5Upcoming Microsoft changes that affect your users
Our Microsoft 365 Managed Services scope
Ongoing administration of your Microsoft 365 tenant, users and security
Account creation, changes and secure offboarding through the service desk.
Risky sign-ins, suspicious inbox rules and admin alerts acted on.
Security, sharing and retention policies kept in line with your baseline.
Unused and mismatched licences found and reassigned or removed.
Microsoft message centre updates assessed before they reach users.
Changes, Secure Score and recommendations summarised in plain language.
What you receive, and what shapes the cost
What you receive
- Named support contacts and a ticket route for users and managers
- Joiner, mover and leaver changes handled to an agreed checklist
- A regular report on licences, security alerts and changes made
- Monitoring of sign-in risk, mailbox rules and admin activity
- A change log recording every significant tenant setting we alter
What affects the cost
- Number of users and mailboxes under management
- Whether support covers office hours only or round the clock
- Which workloads are included, such as Intune, Teams Phone or SharePoint
- How much reporting and compliance work is required each period
Microsoft 365 Managed Services: project phases
- 01Onboarding review
We assess the current tenant, record its settings and agree what we will manage.
- 02Access and handover
We set up named, least-privilege admin accounts and agree escalation routes.
- 03Steady-state support
We handle requests, monitor alerts and apply changes under an agreed process.
- 04Periodic review
We meet to review reports, licence use and improvements for the next period.
Common Microsoft 365 Managed Services mistakes
Accounts left active after staff depart are a security risk and waste licences, so tie account removal to HR notifications.
Risky sign-in warnings that nobody reads let compromised accounts persist, so route alerts to someone who acts on them.
Settings changed without records make faults hard to trace, so keep a change log for every admin action of note.
Disputes arise when nobody knows who handles what, so write down which tasks stay with internal IT.
Microsoft 365 Managed Services terms explained
- Licence reclamation
- Removing licences from inactive or departed users so they can be reused or cancelled.
- Mailbox forwarding rule
- A setting that sends copies of email elsewhere, often abused after an account is compromised.
- Granular delegated admin
- A Microsoft method that gives a partner time-limited, role-specific access to your tenant.
- Secure Score
- A Microsoft measure that shows how many recommended security settings your tenant has applied.
The difference you will notice
- 01A tenant that stays tidy
Users, groups and licences match the organisation chart.
- 02Security issues caught early
Suspicious activity reviewed rather than left in an inbox.
- 03Predictable support
One team and one process for every Microsoft 365 request.
Five steps from assessment to always-on support
- STEP 01Assess
We review your infrastructure, security posture, assets and support model, and agree priorities.
- STEP 02Design
A clear architecture and plan, with scope, timeline and a fixed quote before work starts.
- STEP 03Deploy
We supply, install, configure and migrate, then document everything we build.
- STEP 04Manage
Ongoing support, monitoring and maintenance under agreed SLAs.
- STEP 05Improve
Regular reviews, reports and recommendations as your business grows.
Microsoft 365 Managed Services in the UAE and Saudi Arabia
Local offices in Ras Al Khaimah and Riyadh, remote support around the clock and on-site visits where your project needs them.
Microsoft 365 Managed Services in the UAE
Shyphan AI Technology LLC, RAK Free Trade Zone, Ras Al KhaimahUAE groups often run one tenant across offices in Dubai, Abu Dhabi, Sharjah and Ras Al Khaimah, and managed services keep naming, licences and policies consistent between them. We support users remotely and on site, and keep records of access and changes that help when a client or regulator asks how data is protected under the UAE PDPL. We support the Emirates from our Ras Al Khaimah office, remotely around the clock and on site where needed.
- Data handled in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), and the separate DIFC and ADGM regimes where they apply.
Microsoft 365 Managed Services in Saudi Arabia
Shyphan AI Technologies LLC, Malaz, King Abdulaziz Road, RiyadhSaudi organisations need administrators who understand Arabic interfaces, local working patterns and the expectations of the Saudi PDPL overseen by SDAIA. From our Riyadh office we support users in Riyadh, Jeddah and the Eastern Province, and where NCA Essential Cybersecurity Controls apply we keep evidence of access reviews and admin activity. Our Riyadh office leads this work in the Kingdom.
- Work aligned with the Saudi Personal Data Protection Law (SDAIA) and, for government and critical infrastructure, the NCA Essential Cybersecurity Controls.
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What is included in Microsoft 365 managed services?
User administration, policy upkeep, alert review, licence control and monthly reporting, under a scope we agree with you. Projects such as migrations are quoted separately.
Do you need global admin access?
We use named, least-privilege admin accounts with MFA and only elevate when a task requires it. Access is documented and you can review it at any time.
Can our internal IT team keep some tasks?
Yes. Many clients keep first-line requests in-house and hand us security, policy and licence management. We agree the split up front.
Is support available outside office hours?
Yes. Shyphan works 24/7, so urgent requests and security alerts are handled whenever they arise.
Can you manage our Microsoft 365 tenant if staff are split between Riyadh and Dubai?
Yes. One team manages the whole tenant, with support from our UAE and Saudi offices and remote help at any hour.
What reports will we receive each period?
Typically licence usage, security alerts and their outcome, admin changes made and recommended improvements, written for managers rather than engineers.
Do you provide Microsoft 365 Managed Services in Dubai and the UAE?
Yes. We deliver Microsoft 365 Managed Services across the UAE from our Ras Al Khaimah office, covering Dubai, Abu Dhabi, Sharjah and the Northern Emirates, with remote support 24/7 and on-site visits where your project needs them. For Saudi Arabia, our Riyadh team covers the same service.
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