United Arab Emirates
Saudi Arabia
Cyber Incident Response
Cyber incident response is the work of containing an active attack, finding out what happened, removing the attacker and restoring normal operations. We help organisations during an incident and prepare them before one happens with plans, retainers and exercises.
- Support available 24/7
- Evidence preserved properly
- Recovery planned, not rushed
Cyber incident response is the structured work of containing an active attack, investigating what happened, removing the attacker, restoring systems and learning lessons afterwards. Shyphan AI ITSM provides 24/7 incident response for organisations in the UAE and Saudi Arabia, and prepares them in advance with response plans, retainers and tabletop exercises.
Cyber Incident ResponseCyber Incident Response: what it involves
When an incident hits, the first hours decide a great deal. Wiping an infected machine destroys evidence, restoring from backup before closing the entry point lets the attacker straight back in, and unclear roles mean decisions wait while the attack spreads. Leadership also needs answers quickly: what data was affected, whether regulators, customers or insurers must be told, and when systems will be back.
When you call, we triage the situation, agree priorities and start containment, such as isolating devices, disabling compromised accounts and blocking malicious traffic, while preserving logs and disk evidence. We investigate how the attacker got in, what they touched and whether data left the network, then remove persistence and support a clean, staged recovery. Afterwards you get a report with root cause and improvements. Before any incident, we can write your response plan and run tabletop exercises.
If you suspect an incident now
- 1Do not switch off or wipe affected machines yet
- 2Disconnect affected devices from the network if safe to do so
- 3Change passwords from a clean device, starting with admins
- 4Keep a written timeline of what you saw and did
- 5Contact your incident response provider and insurer
Our Cyber Incident Response scope
Help to contain, investigate and recover from ransomware, breaches and account takeover.
Immediate steps to stop the attack from spreading.
Logs and systems examined to find the entry point and scope.
Logs and disk images captured before systems are changed.
Attacker access, malware and persistence removed.
Systems restored in a safe order and monitored afterwards.
Response plans and tabletop exercises before an incident.
What you receive, and what shapes the cost
What you receive
- Incident response plan with roles, contacts and decision points
- Playbooks for ransomware, email compromise and data breach scenarios
- Tabletop exercise with findings and an improvement list
- During an incident: containment actions, investigation findings and recovery support
- Post-incident report with timeline, root cause and recommendations
What affects the cost
- Whether support is on retainer or requested during an active incident
- Size and complexity of the affected environment
- Amount of forensic investigation and evidence handling required
- Need for on-site responders at one or several locations
Cyber Incident Response: project phases
- 01Prepare
Plans, contacts, logging and playbooks are set up before anything happens.
- 02Detect and contain
The incident is confirmed and its spread is stopped while evidence is preserved.
- 03Eradicate and recover
The attacker is removed, weaknesses are closed and systems are restored.
- 04Learn
A review records what happened and the changes that will prevent a repeat.
Common Cyber Incident Response mistakes
Rebuilding before investigating destroys evidence and may miss the entry point, so preserve images first.
Attackers may read email during an incident, so switch to a separate agreed channel.
Delays in approving actions let attacks spread, so name who decides on shutdowns and notifications.
Without a review the same weakness can be used again, so track follow-up actions to completion.
Cyber Incident Response terms explained
- Indicator of compromise
- Evidence, such as a file hash or IP address, that suggests a system has been attacked.
- Forensic image
- An exact copy of a disk or memory taken to preserve evidence.
- Root cause analysis
- Working out how an attacker got in and why existing controls did not stop them.
- Chain of custody
- A record of who handled evidence and when, so it can be relied on later.
The difference you will notice
- 01Attack contained
Spread stopped and attacker access removed.
- 02Answers for leadership
A clear account of what happened and what was affected.
- 03Stronger afterwards
Root causes fixed so the same route cannot be reused.
Five steps from assessment to always-on support
- STEP 01Assess
We review your infrastructure, security posture, assets and support model, and agree priorities.
- STEP 02Design
A clear architecture and plan, with scope, timeline and a fixed quote before work starts.
- STEP 03Deploy
We supply, install, configure and migrate, then document everything we build.
- STEP 04Manage
Ongoing support, monitoring and maintenance under agreed SLAs.
- STEP 05Improve
Regular reviews, reports and recommendations as your business grows.
Cyber Incident Response in the UAE and Saudi Arabia
Local offices in Ras Al Khaimah and Riyadh, remote support around the clock and on-site visits where your project needs them.
Cyber Incident Response in the UAE
Shyphan AI Technology LLC, RAK Free Trade Zone, Ras Al KhaimahUAE organisations may need to assess whether an incident involves personal data under the UAE PDPL, or under DIFC or ADGM rules, and decide on notifications with legal advisers. We respond remotely 24/7 and on site from Ras Al Khaimah, and can restore systems to Azure UAE regions when on-premises servers are unusable. We support the Emirates from our Ras Al Khaimah office, remotely around the clock and on site where needed.
- Data handled in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), and the separate DIFC and ADGM regimes where they apply.
Cyber Incident Response in Saudi Arabia
Shyphan AI Technologies LLC, Malaz, King Abdulaziz Road, RiyadhSaudi organisations in scope of the NCA Essential Cybersecurity Controls must manage cybersecurity incidents and may have reporting duties, while personal data breaches can also trigger PDPL obligations overseen by SDAIA. Our Riyadh team responds across Riyadh, Jeddah and the Eastern Province, working with your legal advisers on notifications. Our Riyadh office leads this work in the Kingdom.
- Work aligned with the Saudi Personal Data Protection Law (SDAIA) and, for government and critical infrastructure, the NCA Essential Cybersecurity Controls.
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Can you help if we are not an existing client?
Yes. We respond to incidents for new clients too, and agree scope and access quickly so work can start.
What is an incident response retainer?
It is an agreement made in advance, so terms, contacts and access are ready before an incident, which saves time when one happens.
Do you work with our insurer and lawyers?
Yes. We work alongside your cyber insurer and legal advisers, including on any notifications they advise you to make.
What is a tabletop exercise?
It is a guided discussion in which your team walks through a realistic incident scenario to test the plan, roles and decisions before a real attack.
Who should we call first if we are attacked in Dubai or Riyadh?
Call your incident response provider first, then your insurer if you hold cyber cover, and brief legal advisers early. Our 24/7 support takes calls from the UAE and Saudi Arabia.
How can we prepare for an incident before it happens?
Write and test a response plan, make sure key logs are kept, hold contact details offline and run a tabletop exercise with leadership.
Do you provide Cyber Incident Response in Dubai and Riyadh?
Yes. We deliver Cyber Incident Response across the UAE from our Ras Al Khaimah office and across Saudi Arabia from our Riyadh office, with remote support 24/7 and on-site visits in cities such as Dubai, Abu Dhabi, Riyadh, Jeddah and Dammam where your project needs them.
Talk to us about Cyber Incident Response
Book a consultation or request a quote. A consultant replies with scope, timeline and a fixed price.
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